General Manager

• Lead from the sales floor, selling alongside the team and modeling exceptional service
• Coach the team in consultative selling, service standards, and client relationship building
• Set daily priorities through opening meetings and clear communication of goals
• Drive achievement of daily, weekly, and monthly sales targets
• Build and maintain strong client relationships while expanding the client base
• Recruit, train, and develop a high-performing, engaged team
• Provide ongoing coaching, feedback, and performance management
• Foster a positive, accountable, and inclusive work environment

Store Operations

• Oversee daily store operations including scheduling, zoning, and coverage
• Partner with Buying and Visual teams to support strong merchandise flow and presentation
• Maintain inventory accuracy, visual standards, and operational organization
• Ensure daily reporting, cash controls, and operational procedures are followed

• A hands‑on retail leader with experience in fashion, luxury, specialty, or consignment environments
• A strong people manager who leads with warmth, structure, and accountability
• Highly service‑oriented with a natural ability to build client loyalty and trust
• Organized, detail‑driven, and comfortable balancing floor leadership with operational responsibility
• Passionate about fashion, resale, sustainability, and elevated customer experiences

This role is well suited to a Store Manager who takes pride in leading from the floor, developing strong teams, and delivering a consistently exceptional retail experience in a highly curated environment.

• Develop world‑class knowledge of the fashion industry through daily exposure to hundreds of global brands, spanning contemporary labels through to the most sought‑after designer collections
• Receive hands‑on training across all aspects of the business — from client engagement and selling to merchandising, buying, and inventory — with continuous learning built into the role
• Build meaningful, long‑term relationships with clients, consignors, and industry professionals, while meeting new and interesting people every day
• Join a stable, full‑time leadership opportunity offering extended health benefits, RRSP matching, performance incentives, and a commission program

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