Assistant Store Manager Oakridge Park

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. As a member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Assistant Store Manager

Job Description

The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment.

• SALES:
  Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
• Develop sales strategies, initiatives and growth across all categories; communicate goals to the team, track store’s performance at all times and achieve sales productivity.
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager.
• Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics.
• Ensure adherence to Coach’s Guide to Style; ensure all associates follow expectations. Acts as brand ambassador in the market/mall to drive loyalty and business.
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed.
• Develops the team to build long-term relationships with customers to drive business; takes initiative with ownership and accountability for results of self and others.
• Works with the Store/District Manager to protect and drive the needs of the business; ensures daily tasks are completed without negatively impacting service.
• Approaches challenges promptly and takes action to course correct when appropriate; builds trusting relationships with peers and team; acts as brand advocate.
• Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and store performance; delegates and empowers others; creates enthusiasm for a shared vision and mission.
• Recognizes and values individual performance.

• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for continuous development in partnership with the Store Manager.
• Resolves performance problems using appropriate communication, coaching and counseling techniques; adheres to all retail policies and procedures including POS and Operations.
• Leverages Coach’s tools and technology to support service and operations of store.
• Recruits, interviews, on-boards and works with the Store Manager on strategies to maintain top talent while creating a talent bench.
• Manages daily operational tasks including selling and service expectations, operations, payroll, human resources and loss prevention.
• Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (payroll, staffing, scheduling, merchandising).
• Interacts and communicates with Lead Supervisor and Store Manager; maintains interior and exterior upkeep of building with partnership from the corporate office; communicates needs to ensure esthetic and safety requirements are met.

Our Competencies for All Employees

• Drive for Results:
  Can be counted on to exceed goals; top performer; bottom-line oriented; pushes self and others for results.
• Customer Focus:
  Dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships and gains trust and respect.
• Creativity:
  Generates new and unique…