Retail Training Manager

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Job Type: Full-time permanent

Function: Retail Talent & Training

Address: Vancouver Area

Working Model: Remote

Under the leadership of the Senior Manager, Retail and Training, the Retail Training Team is dedicated to the successful implementation of education strategies within our stores. Retail Training Managers provide expert training, coaching, and support to store leaders and employees, ensuring the highest level of client engagement, selling & service, and operational excellence. They play a crucial role in driving and executing education strategies, supporting store leadership in identifying and developing beauty advisors, and ultimately delivering on key company objectives to meet client needs.

• Execute the retail training strategy by facilitating identified learning interventions that support store, market, and organizational needs and focus (in‑store, classroom, virtual) and lift retail objectives
• Drive client engagement, selling & service, and operational excellence through relevant, relatable, engaging, and exceptional training execution with a strong focus on driving retail and company objectives
• Observe and coach store leadership teams on and off‑stage on their delivery of coaching, training, touch bases, etc. to ensure quality and consistency across all stores
• Ensure store team members at all levels are aware of and participating in training programs (Foundational Learning/Leadership, Daily Dose, etc.)
• Support and execute New Store Opening (NSO) training and coaching

• Act as subject matter expert on store‑facing training materials and interventions for various retail/education programs and initiatives
• Edit and validate training materials for retail‑facing programs and initiatives
• Execute defined AORs throughout the year that support retail and organizational initiatives

• Observe and solicit feedback on training programming from store teams to determine strengths and gaps
• Partner with Senior Manager and market leaders to uncover needs
• Proactively recommend future learning interventions and make suggestions for existing program optimizations based on on‑the‑job observations, feedback, and insights/data

• 2‑4 years in the cosmetic/beauty industry or education equivalent
• Expert ability in delivering training interventions and curricula both in‑person and virtually
• Excellent verbal and written communication skills
• Intermediate expertise in Microsoft Suite (Outlook, Word, PowerPoint, Excel, Teams)
• Elevated expertise in makeup, skincare, haircare, and fragrance
• Demonstrate and model exceptional client service standards
• Excellent decision‑making ability and ability to utilize independent, sound judgment
• Ability to work effectively independently and with others to achieve deliverables
• Demonstrate agility to meet market needs as retail priorities shift
• Certificate in Adult Education or equivalent work experience

• 4+ days in the field (in store, in person) training and coaching, including evenings and weekends as retail priorities dictate (e.g., promotions, holiday)
• A working and reliable vehicle
• Ability to travel across Canada 40‑50% of time to deliver training and support retail initiatives
• Comfort in working in multiple environments, sometimes in the same week (in‑store, offsite, home)
• Comfort working in a fragrance‑filled environment

• Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
• Fulfilling Path. Your career glow‑up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH for endless career opportunities.
• Meaningful Work. As you make an impact on beauty, you’ll feel…