Team Manager, Operations - Holt Renfrew

Overview

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.

As Team Manager – Operations
, you will be responsible for supporting day to day operations and efficiencies in our Holt Renfrew Vancouver store improving processes to support store teams. You will be instrumental in the implementation of brand guidelines and providing solutions and ideas which can create value to the improvement of customer service and retail operations.

In this role you will report to the Store Manager, which requires excellent communication and organizational skills, and the ability to lead and execute projects end to end and cascade to the teams.

People Management:

• Manage a team of Operations Associates; develop and coach staff regular individual and team meetings
• Consistently build a growth environment through regular coachings and reviews, and our internal objectives platform (RISE)
• Involvement in team’s succession planning by training and developing support personnel to the best of their abilities
• Recruitment of candidates for all levels within the team with qualifications that meet company standards
• Supervise team and implement company policies while adhering to accurate procedure regarding disciplinary action
• Onboard new hires, conduct trainings for all new hires and support team in developing their understanding of key operational processes relating to store operating system Cegid, daily store operations and product flow management
• Exhibit strong interpersonal skills in taking care of staff, peers, supervisors and the NY and Paris corporate office

Inventory Management:

• Own and manage the weekly cycle counts and yearly inventory and work closely with Inventory Control team to keep up to date the negatives on hand reporting
• Support team with stock loss targets by implementing new policies and procedures in store and act as the first point of contact regarding all stock management/ replenishment and related processes
• Identify key improvements and operational efficiencies to support the store in protecting product assets against theft and damage and providing transparent reporting to the Store Manager
• Identify gaps and drive best practices concerning store operations, optimization of stockrooms and operational excellence, adhering to S5
• Manage the process and compliance of the recording of gifts received and given to/from clients
• Review product lines weekly and maximize the replenishment potential to drive sales and challenge Merchandising team to maximize potential in the market

Job Responsibilities

Store Management:

• Serve as the leader of the store when the Store Manager is not present in partnership with the Assistant Store Manager and/or Team Manager
• In partnership with Store Manager, ensure the client experience comes first and that every process is built or carried out with client service in mind
• Support the Store Manager to drive best practices and optimum processes;
  Serve as a business facilitator, ensuring the highest level of operational efficiency
• Act as project lead for operational projects, providing support to the store and HQ during their launch
• Support and work with teams to deliver stock optimization analysis, reporting and forward planning
• Support the CRM team and Store Manager cascade actions and ensure the client data is captured and qualitative, providing solutions and guidance where we fall short
• Manage Health and Safety compliance in all stores in line with Company policies and procedure
• Monitor all aspects of P&L to reduce cost and efficiency in the store
• Responsible for the facilities in the store

Keys for Success

Experience:

• Minimum of 5 years  Retail experience, minimum of 3 years  managing people

Competencies:

• Software:
  Excellent working knowledge of Microsoft Office
• Good team player and ability to work on own with high levels of motivation
• Knowledge of USA Retail Laws, security and Health and Safety Legislation
• Ability…