Sales Support Associate II BC, CA

Sales Support Associate

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; it demands direct attention to our brand commitment when servicing our customers. This role creates lasting impressions through friendly, efficient interactions at the cash wrap and well‑maintained sales floor, supporting the flow of product from receipt to point of sale.

• Greeting the customer with a smile, eye contact, and offering your name.
• Interact genuinely and naturally with the customer.
• Read cues and determine customers’ needs.
• Conduct email/name capture where permitted by law.
• Maintain accuracy while operating POS.
• Maintain cash wrap organization and cleanliness.
• Suggest multiple add‑ons and sell gift cards.
• Maintain cash and POS media accurately and in compliance with Coach policy.
• Create lasting impression by genuinely thanking the customer and providing a reason to return.
• Represent Coach brand appropriately.

• Receive shipment and transfers.
• Notify Store Management when new product arrives.
• Scan cartons/transfers, verifying store information.
• Communicate discrepancies to Store Management.
• Process shipment/transfers according to Coach standards and time frames.
• Organize and clean stock room daily, including off‑site/remote warehouse as applicable.
• Shift/organize product in the stockroom, reacting to sell‑through and making room for new product.
• Manage stock levels/product ownership in back‑of‑house and sales floor.
• Prepare and conduct regular cycle counts, as directed.
• Participate in store physical inventory counts, as scheduled.
• Maintain Company Loss Prevention standards.

• Regularly analyze sales floor to assess replenishment needs.
• Replenish sales floor/assigned zone.
• React to sell‑through and execute visual merchandising needs.
• Support sales floor activities as directed.
• Effectively communicate information about price points, features/benefits, color, and stock availability to multiple customers.
• Respond to customer requests confidently; partner with sales team or Store Management when needed.
• Maintain housekeeping standards.

• Drive For Results: Consistently one of the top performers, bottom‑line oriented, pushes self and others for results.
• Customer Focus: Dedicated to meeting internal and external customers’ expectations; establishes and maintains effective relationships.
• Creativity: Generates unique ideas, connects unrelated notions, adds value in brainstorming settings.
• Interpersonal Savvy: Builds rapport across all levels, employs diplomacy and tact, diffuses tense situations comfortably.
• Learning on the Fly: Rapid learner, analyzes successes and failures for improvement, experiments to find solutions.
• Perseverance: Pursues tasks with energy and drive, seldom gives up before completion.
• Dealing with Ambiguity: Cope with change, act without full picture, handle risk and uncertainty comfortably.

• Experience: 1–3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail environment. Current knowledge of fashion trends and competition in the marketplace is required.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS and Internet), walkie‑talkie usage, price and product release sheet reading.
• Physical: Ability to work at a fast pace, communicate effectively with customers and team. Maneuver sales floor, shelves, and stock room. Climb, bend, kneel. Frequently lift up to 25 lb; sometimes lift up to 50 lb for product shipment.
• Schedule: Flexible availability including nights, weekends, and holidays. Must meet high retail traffic days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Note:

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the position.

Base Pay Range $17.65–$19.00