Client Service Representative Oakridge Job Vancouver area,BC Canada,Retail

Position: Client Service Representative Oakridge)

JOB PURPOSE

Working with the Boutique Management, the Client Service Representative is responsible for the day-to-day management of the Client Service functions of the Boutique. Responsibilities include overseeing the POS System, Aftersales, Phone Communication, Cash Integrity, Inventory Control, Loss Prevention, Client Service and assisting in management of all areas of Boutique operations as needed.

Job responsibilities

TASKS AND RESPONSIBILITIES

Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging customers, maintaining housekeeping standards, having solid product knowledge and all other aspects of customer service.

Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.

Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and when transferring calls

Assist in packing or wrapping customers’ merchandise.

In partnership with Boutique Leadership Team, manage all customer exchanges or returns

Communicate customer requests and feedback to management.

Accurately complete all opening and closing procedures including securing all cash and receipts.

Maintain orderly appearance of register area and keep supplies stocked.

Assist in floor moves, merchandising, display maintenance, and housekeeping

Provide support when needed to the selling floor

Participate in all inventories.

Help solve problems and make informed suggestions that affect the service, and productivity of the cash wrap area

Support in general Boutique operational tasks, including safety and security, policy and procedures.

Profile

REQUIREMENTS

3+ years of retail cashiering experience, with a luxury background preferred.

Ability to work a full-time schedule including varies hours / days including nights, weekends, and holidays as needed

Strong interpersonal, communication, organization and follow-through skills

Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above

Willingness to adhere to all company policies, procedures, regulations, and standards.

Availability to travel, as needed

BENEFITS

The selected candidate will be offered an hourly rate within the range of $20-$24 per hour plus bonus eligibility

The rate offered will be dependent upon the candidate's relevant skills and experience

Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, paramedical coverage of $1,250. annually, and short and long-term disability


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