Asset Protection Specialist – Robson St BC

Description & Requirements

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

The Asset Protection team fosters a culture of safety and security, empowering individuals and teams to ensure the well-being of our people and business. We are responsible for asset protection across regions, partners, and business units, aligning with gratitude and appreciation. The Asset Protection Specialist plays a critical role in educating and enrolling retail store teams in our global priorities:
Well Being, Risk Mitigation, Financial Value, and Social Impact.

The Asset Protection Specialist works primarily on the retail floor, reporting directly to the Asset Protection Manager and connecting regularly with the Store Manager. They collaborate with the store team to ensure excellence in Asset Protection, promoting a safe and secure environment for guests and staff. By maintaining a visible, professional presence, greeting, and interacting with guests, and educating the team on safety and security practices, they work to prevent loss.

They also collaborate with the Assistant Manager(s) and Product Operations Lead to ensure compliance with standard operating procedures (SOPs) and best practices for Inventory and Operational Excellence.

This role is based at our lululemon Robson St. at 970 Robson St, Vancouver, BC, V6Z 2E7.

• Understand and communicate lululemon Asset Protection policies and applicable operating procedures at their respective location(s). Maintain a visible presence at the store entrance to ensure a welcoming, safe, and secure environment.
• Lead and support emergency and crisis incidents affecting the store.
• Address team well-being and safety concerns, reporting incidents promptly to store leadership and asset protection support teams.
• Partners with the Store Manager and Assistant Managers who are responsible for training the team to report theft or fraud incidents consistently, providing education to eliminate bias.
• Maintain strong relationships with law enforcement officials to facilitate effective communication and cooperation.
• Supports ongoing training on AP-related topics as needed, adding additional context and clarification when delivered in monthly staff meetings
• Ensure 100% compliance with quarterly First Aid Training, conduct monthly safety walkthroughs, and administer physical and psychological First Aid as needed.
• Review inventory accuracy reports and create action plans to address compliance and operational gaps.

• Bachelor's Degree or 2-3 years related experience in a similar position
• 3+ years of retail operations management
• Ability to build strong partnerships and work collaboratively cross-functionally.
• Experience with vendor management.
• Proven track record for problem solving and troubleshooting in high volume environment.
• Experience delivering best-in-class training that is rooted in our culture and core values.

• Flexible schedule, including evenings, weekends, and holidays based on business need

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and…