Client Advisor, Prada Oakridge

Founded in 1913 in Italy, the Prada Group is a world leader in the luxury sector, operating in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and employing individuals from over 100 nationalities.

Client Advisor

To be the “ambassador” who conveys and promotes the Brand philosophy and values to final clients, guiding them into the world of the brands. In this role, you will maximize individual and team sales while providing an extraordinary and memorable luxury customer experience by placing the client above all, discovering their needs and expectations, fostering meaningful relationships, and developing their brand loyalty.

• Place the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance with the “client journey ceremony”.
• Capture customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni‑Channel mindset.
• Work as a team player and partner with colleagues, fostering open and constructive communication to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.
• Welcome and serve customers, providing an excellent in‑store experience at all times.
• Be proactively engaged in cross‑selling with all departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Remain up‑to‑date on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Deal effectively with customer complaints, liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display at a high standard, complying with company operational guidelines and stock procedures.
• Contribute to ensuring a high level of security and remain attentive to prevent product thefts.

• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience building long‑lasting relationships with clients.
• Ability to work both independently and in a team.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self‑motivation, result‑driven and problem‑solving capabilities.
• Passion and knowledge of the managed product category.
• English is a must; other languages are a plus.

Joining our company means working in a creative and international environment, with teams motivated by curiosity and the quest for excellence. The engine of our success is the importance and value we place on the talent and passion of our people, leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.

Entry level

Full‑time

Consulting, Information Technology, and Sales

Advertising Services

Burnaby, British Columbia, Canada