Server- In-Room Dining

Hyatt Vancouver Downtown Alberni

Hyatt Vancouver Downtown Alberni is a part of Hyatt Canada, a global leader in hospitality and an exemplary destination for guests worldwide.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

Hyatt Vancouver Downtown Alberni is seeking dedicated, passionate, and customer service-oriented In-Room Dining Server to join our team on a part-time basis.

• Assist guests regarding menu items in an informative and helpful way
• Check for quality and presentation to designated F&B standards for all items prior to delivering/serving
• Deliver food to guest rooms, attending to food, beverage and other service needs as appropriate and ensure accurate reporting of charges to guest folios
• Ensure food and beverage is presented in accordance with hotel SOPs to guests, providing a detailed explanation of their order and ensuring set-up is to the preference to the guest
• Deliver hotel amenities to guest rooms, as assigned
• Remove soiled dishes, linen, silverware, IRD carts from guest rooms and service areas and replenish items, as required
• Participate in opening/closings, setting up service trollies, trays, and ensure overall service ambiance, cleanliness, appropriate setting and presentation
• Replenish and stock the IRD station - ensuring dishware, glassware, condiments, cutlery, amenities are maintained
• Resolve food quality and service complaints at earliest and first point of customer contact, ultimately providing outstanding customer service
• Maintain current knowledge of wines, other beverages, local restaurants, food trends and industry practices
• Set‑Up, maintain and stock the Colleague breakroom, as assigned
• Apply the necessary precautions with regards to food safety and hygiene standards
• Undertake other ad hoc related responsibilities, as required
• Minimum 1 year of work experience in F&B, In-Room Dining or upscale Restaurant Service is preferred

Hourly wage is at $23.58.

• Flexible availability – required to work shifts that may include days, nights, weekends, and/or holidays, as required
• Demonstrated understanding for luxury hotel standards of service is required
• Current Serving it Right and Food Safe Level 1 certifications are required

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.