Market Manager; Beverage Specialist - TimeOut Market

Department:
Operations

Reporting to:
Assistant General Manager, General Manager

Location:

Vancouver, Oakridge Park

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers, and clients.

The Market Manager plays a critical role in the Time Out Market division, which focuses on delivering exceptional food and cultural experiences. This position is responsible for leading the daily operations to ensure the "best of the city under one roof" concept provides a memorable experience for every guest and team member. This role involves maintaining the highest standards across all operational areas, including guest service, quality control, profitability, and legal compliance.

• Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in line with company expectations.
• Ensure full compliance with city, state, and federal laws, including health, safety, and sanitation requirements (Department of Health, OSHA).
• Develop and implement operating standards, policies, and procedures for the management team.
• Protect and enhance the value of all Market assets through programs in maintenance, security, housekeeping, and the capital budgeting process.
• Open and/or close the Market daily following established standards and guidelines.
• Make decisions and take action based on experience and good judgment, revising procedures as needed.
• Maintain a primary focus on day-to-day operations, guest engagement, and staff supervision.
• Ensure seamless day-to-day operations and maintain a constant, visible presence on the floor to monitor service, engage with guests, and provide immediate support to the team.
• Act as the primary on-shift floor manager for the bar area, ensuring efficient workflow, proper setup/breakdown, and a superior guest experience. Directly oversee all bar operational duties, including POS maintenance, speed of service, and upholding quality control standards.
• Develop, implement, and maintain a creative and profitable Non-Alcoholic beverage program that aligns with market trends and company standards.

• Develop and implement cost-saving and profit enhancement measures.
• Maximize restaurant profitability and ensure effective use of controls.
• Monitor labor costs and the restaurant’s budget to ensure efficient operations, achieving budgeted revenue and labor expenses.
• Participate in the development of the annual budget and short/long-term financial operating plans.
• Establish and enforce strict inventory controls for all beverage products (liquor, beer, wine, non-alc ingredients). Conduct weekly inventory counts, reconcile variances, and manage the complete procurement process including ordering, receiving, and secure storage of all bar goods to prevent loss.
• Analyze sales data, cost of goods sold, and current trends to design, cost, and engineer the bar menu (cocktails, wine list, beer selection) to maximize profitability and guest appeal.
• Follow up on cash handling procedures.

• Focus on succession management, training, and development of all Market employees.
• Oversee and participate in the hiring, training, supervision, coaching, counseling, and evaluation of the entire Market team.
• Design and lead a structured, ongoing training program for all Bartenders and Bar Backs covering advanced product knowledge, cocktail technique, responsible alcohol service, and upselling strategies. Conduct regular proficiency checks and foster a culture of continuous learning.
• Delegate responsibility to the management team as needed and enforce existing policies consistently.
• Assign and instruct employees in details of their work, observe performance, and ensure performance appraisal tools are utilized effectively.
• Operate with an open-door policy, listening to team requests, and responding with appropriate actions and information.
• Process the weekly schedule for all bar staff, ensuring appropriate staffing levels to meet business demands while adhering to budget/labor goals. Manage time‑off…