User Experience Health Researcher

We’re looking for a resourceful, self-motivated researcher who is passionate about being a voice for users, loves staying on top of current innovations, and collaborates well with a variety of colleagues. If you want to work for one of the most recognized brands in the world, for one of the Top 100 Employers in Canada.

Collaborate with stakeholders: Build and maintain relationships with designers, product managers, and executives to determine research needs and timelines.

Plan research: Create research plans using appropriate quantitative/qualitative methods and participants to uncover actionable customer insights.

Prioritize opportunities: Work with UXR team and stakeholders to prioritize research opportunities in a fast-paced, rapidly changing environment.

Primary research: Independently conduct research, using methods such as interviews, surveys, usability tests, and web analytics, to explore user behaviors and pain points.

Analyze data: Analyze and synthesize user data, including data from production systems, to uncover actionable insights and make product design/strategy recommendations.

Socialize insights: Actively socialize research findings to diverse audiences, including executives, to guide product design and strategy decisions.

Bachelor's or graduate degree in Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, business and marketing, or a related field or equivalent practical experience

• Best practices for user-centric design and UX/HCI research.
• Experience in product and market research
• Deeply understands the strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills, to effectively inform and guide others.
• Able to skillfully analyze a variety of quantitative data (e.g., from surveys, A|B testing, usage tracking).
• Able to work flexibly and efficiently, balancing time constraints, various priorities, and rigorous research to move quickly from planning to completing a project.
• Able to collaborate well with colleagues from different teams and cultures.
• Natural tendency to proactively look for ways to improve products/processes, take initiative, and deliver results.
• Innate curiosity about people and desire to improve their experience with our products.

• 5+ years of full-time work experience planning and conducting primary User and Market research in industry (e.g., consulting company, tech company, digital design agency).
• Experience with a variety of quantitative and qualitative research methods.
• Experience creating a variety of research deliverables and artifacts, such as slide decks, videos, infographics, and journey maps.
• Experience conducting user-centered research in the medtech or healthcare industry.
• Bonus points:
  
  Research experience in an enterprise software, mobile, global and/or SaaS company.