Customer Quality Manager

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Here at Chrysos we combine science and software to create technology solutions that are changing the global mining industry; both from a productivity and environmental impact perspective.

Just like atoms and machines, we believe that everyone is different and how individuals come together is what makes us successful. Headquartered in Adelaide and with team members based in Australia, Europe, Africa and North America, Chrysos Corporation’s diverse team of scientists, engineers and industry specialists are coming together to build technologies to provide rapid, accurate and safe ore analysis for the global mining industry.

The company’s flagship technology, Photon Assay, steps around centuries-old chemistry-based assay methods to deliver true ‘atom-counting’ analysis for the measurement of gold and other high-value metals. With successful global installations, Chrysos is taking Photon Assay to customers around the world – Chrysos could take you to places that you might not have even imagined yet. There’s opportunity around every corner and the support to help you achieve your goals.

Reporting to the Product Performance Manager, the Customer Quality Manager is responsible for ensuring that clients are delighted with the delivery of high-quality, accurate and timely results from all Photon Assay units.

• Ensure that short and long term QAQC meets laboratory and end-user (mining) customer requirements. This is essential for establishing and maintaining foundational confidence in Photon Assay.
• Effective communication and relationship management with new and existing in-region Chrysos customers about all aspects of instrument performance and data quality.
• Contribute to the development and implementation of new quality processes and procedures that improve Photon Assay data quality globally.

• Manage relationships with direct customers regarding data quality, QAQC procedures, instrument calibration and performance.
• Manage liaisons between customers and the Product Performance team.
• Mange optimisations for on-site calibrations for new and existing services, working closely with the Applications team.
• Prepare documentation, technical reports, publications and presentations as required.
• Mentor the regional Phys Ops team members and other junior staff in-region as required.
• Develop improved data quality control procedures.
• Work with Technical Services team to identify opportunities for growth in service offerings and sample volumes.
• Manage the long-term QAQC performance of Photon Assay, comparing the performance of Photon Assay versus traditional laboratory techniques.
• Manage provisions from pre-deployment meetings with customers through to handover.
• Contribute to a culture that values collaboration, technical excellence and on-going staff learning and development.
• Contribute as a data quality expert or technical support specialist if needed.
• Support the development of a strong OH&S culture

• Tertiary qualifications in engineering or science or demonstrated equivalent experience.
• Relevant experience in a laboratory or quality management role.
• Experience and understanding of mining company requirements for QAQC, report protocols under NI43-101, JORC and others.
• Strong knowledge and understanding of international compliance and standardisation.
• Excellent written and verbal communication skills, including preparation of technical documentation and manuals.
• Excellent problem-solving, organisational, and analytical skills.
• Strong communication and interpersonal abilities.
• Able and willing to travel and work globally.
• Experience in quality control management roles in minerals or other analytical laboratory environments.
• Proficiency in development of reference materials and metrological traceability, including uncertainty of measurement.
• Attention to detail and highly organised.
• Strong interpersonal skills, including collaboration with clients and people from different technical disciplines.
• Ability to train and mentor other staff members.
• Willingness to take on a wide variety…