Tenant Coordinator

About Us

Ballenas Housing Society (Ballenas) is a non-profit charitable organization that develops and operates inclusive housing communities appropriate to supporting tenants in achieving and maintaining stability and wellbeing. Visit  for more information.

NOTE:

ONLY CANADIAN CITIZENS OR THOSE WITH PERMANENT RESIDENCY WILL BE CONSIDERED

Reporting to the Housing Operations Manager and in accordance with Ballenas’ mission, strategic direction, principles and policies, this position joins a team that is responsible for complying with the Residential Tenancy Act and administering all tenant related matters such as tenant agreements, notices, professional correspondence, rent calculations and arbitrations.

• Provide support reviewing tenant application process including interviews, background checks and income verifications as set out in established processes
• Ensure tenant compliance with rental agreement terms and conditions including adherence to building rules and regulations; ensure compliance with the Personal Information Protection Act and Residential Tenancy Act of British Columbia
• Monitor, receive and record rent payments; conduct regular (annual and as required) rent reviews; calculate rent increases confirming rent‑geared‑to‑income (RGI) within BC Housing guidelines; ensure all tenant payments are collected and processed from all office drop off locations
• Manage and resolve tenant issues and complete required reporting
• Prepare correspondence, emails, letters and notices to tenants
• Respond to emergency situations in accordance with Ballenas policies and procedures
• Perform other duties as required and assigned

We’re looking for a combination of work experience and/or education

• Post secondary degree in business field plus a minimum of 3 years’ experience working with tenants
• OR an equivalent combination of education and work experience.

• Understanding of the BC Residential Tenancy Act, the Human Rights Act, and Personal Information Protection Act
• Working knowledge of multi‑family housing operations, tenant communications, data and document management
• Working knowledge of property management and inventory tools/software
• Knowledge of MS Office Suite including proficiency and property management software

• Understand and carry out oral and written instructions and maintain records
• Exceptional customer service; superior interpersonal communication (oral and written), collaboration, problem solving, and organizational abilities; proven abilities in customer service and conflict resolution
• Model positive, professional communication with tenants and team members; maintain present, patient, calm and active listening, focusing on logical problem solving and de‑escalation strategies
• Work independently and as part of a team with effective time management
• Demonstrate professional standards of personal conduct, accountability, and competence
• Maintain cooperative working relationships with leadership teams, staff, and tenants
• Demonstrated experience working directly with vulnerable populations including seniors and persons with mental and physical disabilities, addictions issues and low literacy

• Valid driver’s licence, access to reliable vehicle and clean driver’s abstract
• First Aid Certificate an asset

Job Types: Full‑time, Permanent

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match

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