Administrative Services Supervisor

The salary range for this position is CAD $34.67/Hr.

- CAD $49.83/Hr.

Within the context of a patient, client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Program Director, and liaising with the Patient/Resident Care Manager(s) (or designate) the position provides the overall leadership of the clerical support functions within the designated department to ensure optimal and efficient use of resources are available and in place to meet operational needs. Manages/supervises the performance and attendance issues of more than twenty (20) unionized administrative/clerical staff, and supervises staff who formally supervise other staff.

In consultation with the Director and Manager(s) the position develops and implements departmental goals and objectives for the clerical areas, and aims to achieve streamlined and standardized practices and training processes to improve quality, efficiency and effectiveness of clerical services. Participates in workforce and long‑term strategic planning of the department in accordance with the Mission, Vision, Values and Strategic Directions of Providence Health Care.

In consultation with the Manager(s), supervises staff and addresses staff performance/ disciplinary matters up to and including termination. Assists Human Resources with essential services designation planning relating to the specified area of responsibility.

Post secondary business degree or diploma plus three (3) to five (5) years of recent related experience including leadership and supervisory experience in a large complex healthcare environment, or equivalent combination of education, training and experience.

• Ability to communicate effectively both verbally and in writing at all levels of the department.
• Ability to deal effectively with others including technical positions.
• Demonstrated analytical, problem solving, and decision‑making skills
• Demonstrated leadership and supervisory skills.
• Ability to handle confidential information.
• Ability to work independently and effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.
• Ability to organize and prioritize workload.
• Ability to work in a team environment and with minimal supervision.
• Intermediate to advanced skills using a variety of computerized office software packages.
• Familiarity with staff scheduling systems/processes.

• A competitive salary The salary range for this position is $34.67 - $49.83 per hour depending on experience.
• Meaningful impact Your dedication and expertise will directly impact the lives of individuals struggling with critical health situations.
• Growth opportunities We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State‑of‑the‑art facilities The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching.
  
  The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Manages/supervises the administrative/clerical unionized staff for the designated area(s) and oversees the related day to day administrative/clerical operations, performance issues, and scheduling.

In conjunction with the Director/Manager(s) establishes job descriptions and performance expectations for the various positions based on departmental needs.

Develops and executes annual goals and objectives for the area that are consistent…