Manager, Continuous Quality Improvement

We are honoured to be again selected as one of B.C.'s Top Employers. If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you! Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families.

CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Term/Status:
Permanent, Full-time (70 hours bi-weekly)

Classification/Salary:
Management Band 4, starting at $100,231 – $125,289 annually

Team:
Quality Assurance

Reports to:

Director, Service Quality Improvement

Location:

Flexible within British Columbia, with a designated CLBC office as your primary location (hybrid)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2

SLGBTQ2+IA. For accommodation needs, please contact  at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About The Opportunity
As a Manager, Continuous Quality Improvement at CLBC, you will oversee a team of Quality Improvement professionals and be responsible for systemic and continuous quality improvement that enhances human service delivery across CLBC operations. This role emphasizes data-driven insights, user‑centred design, and strategies to improve effectiveness and efficiency, ensuring services are both impactful and compliant with provincial legislative frameworks. The Manager, Continuous Quality Improvement (CQI) works together with leaders, staff, community members & government bodies to ensure services meet quality standards and achieve measurable outcomes that benefit the individuals and families we serve.

Key Responsibilities

Develops and implements Quality Improvement Plans (QIPs) supporting CLBC's CQI Framework, integrating user centred design and alignment with CLBC's service delivery objectives to identify and pursue opportunities to improve service delivery models

Appropriately uses a variety of quality improvement approaches (e.g., PDSA cycles, Context-Mechanism-Outcome (CMO) framework, Lean, Six Sigma, etc.) to analyze workflows and optimize processes

Consults with partners to validate the effectiveness of quality improvements, adjusting based on feedback about service experiences and outcomes

Conducts analyses to identify underlying issues and factors impacting service quality and effectiveness across CLBC, particularly in collaboration with partners (e.g., BC corrections, mental health organizations, and parole services)

Manages a broad and complex CQI project portfolio with varying timelines and milestones tied to QIPs using best practice techniques

Ensures quality improvement initiatives align with provincial legislative frameworks, balancing risk assessment with a focus on systemic change that improves providers' service quality and service‑users' outcomes

Leads cross‑functional teams in quality improvement initiatives, promoting a collaborative approach to enhancing service quality, client satisfaction, achieving efficiency and eliminating pain points

Represents CLBC in discussions with BC Corrections, mental health agencies, and other key partners to ensure cross‑sector alignment in service improvement

Communicates quality improvement direction and rationale to diverse audiences, including executives, front‑line teams, and external sector leaders

Supports the development of communication plans tied to change initiatives and ensures consistent messaging across the organization

Frames complex data analysis findings into persuasive narratives that support decision‑making at the senior leadership level

As a people leader, you will

Offer motivational leadership and skill development in a respectful environment that will enhance capability, capacity and engagement

Supervise, recruit, train, coach, and manage the performance of a team of…