Managing Director, Strategy, Planning & Performance

The Managing Director plays a key leadership role in coordinating the VPFO Senior Leadership Team (SLT), ensuring that strategic and operational initiatives are tracked, aligned, and executed across the portfolio. It oversees the dedicated VPFO HR and Communications teams, supports cross-portfolio transformation activities, and serves as the key strategic support for executive decision support, Board/Senate materials, and institutional engagement. The role leads the delivery of a cohesive and high-quality experience for internal and external stakeholders — including UBCIM, UBCPT, and academic partners — ensuring that all interactions, communications, and services reflect VPFO values and priorities.

** Organizational Status
** The Managing Director plays a critical role in ensuring functions within the portfolio operate in a coordinated, integrated, and high-performing manner in alignment with UBC’s institutional goals and strategic plans. Working closely with VPFO senior leaders and operational teams, the role fosters collaboration, drives continuous improvement, and ensures that systems, processes, and services evolve to meet institutional needs while maintaining operational excellence and community trust.

** Work Performed
*** Advises on policy, institutional initiatives, government relations, and sector developments relevant to VPFO responsibilities.
* Provides strategic direction on long-term needs and appropriate resources to support VPFO's mission and long-term goals.
* Leads the review, and strategic alignment of all executive decision papers, briefing materials, and presentation content originating from the VPFO portfolio, focusing on substance, clarity and alignment with portfolio and institution priorities.
* Oversee issue triage, maintain decision logs, and ensure strategic action items are tracked and followed through.
* Provides integrated oversight of cross-functional initiatives to ensure execution aligns with VPFO intent and strategic direction.
* Collaborates with the Executive Assistant (EA) and administrative support teams, who coordinate the logistical processes, system entry, and workflow of submissions, ensuring materials are appropriately routed for review and approval.
* Ensures effective coordination and integration of services across VPFO functions, supporting a consistent, high-quality service experience.
* Determines if service standards are being met and provides strategic input innovative solutions to service challenges. Provides direction on service expectations and standards.
* Oversee and optimize the delivery of integrated VPFO services to ensure they are efficient, coordinated, and aligned with community needs.
* Champions the experience of UBC’s internal community by embedding feedback mechanisms, mapping stakeholder journeys, and addressing service delivery pain points.
* Establishes service-related KPIs and community satisfaction indicators, translating data into ongoing improvements.
* Provides leadership in establishing metrics, data interpretation, and analysis to identify opportunities for refining services and developing service opportunities.
* Provides leadership for prospect research and analytics
* Collaborates across internal teams and strategic partners to deliver seamless, responsive services.
* Leads training programs to enhance operational consistency, frontline service quality, and readiness for system and process change, in alignment with enterprise delivery models.
** Consequence of Error/Judgement
** The decisions and actions of the Managing Director, Strategy, Planning & Performance have a significant impact on the VPFO portfolio and UBC’s culture, reputation, and ability to execute strategic priorities. Errors in judgment, planning, or coordination could lead to misalignment across divisions, reduced employee engagement, and ineffective communication with internal and external stakeholders. Mistakes in managing confidential HR matters may result in legal liability, breach of trust, or reputational harm.

Poor oversight of strategic initiatives may delay or derail key projects, compromise executive decision-making, and affect the overall performance of…