General Manager

Join to apply for the General Manager role at Kraft Heinz

Join to apply for the General Manager role at Kraft Heinz

About Ethical Bean Coffee

Ethical Bean Coffee is a premium, socially responsible coffee brand dedicated to creating exceptional products while maintaining the highest ethical and sustainability standards. As part of our partnership with The Kraft Heinz Company (KHC), we combine the agility of an entrepreneurial brand with the resources and scale of a global organization.

Job Description

About Ethical Bean Coffee

Ethical Bean Coffee is a premium, socially responsible coffee brand dedicated to creating exceptional products while maintaining the highest ethical and sustainability standards. As part of our partnership with The Kraft Heinz Company (KHC), we combine the agility of an entrepreneurial brand with the resources and scale of a global organization.

We are seeking a highly driven and experienced General Manager (GM) to oversee the end-to-end supply chain operations of our coffee plant — from sourcing and production to logistics, commercialization, and strategic planning. This leadership role will be pivotal in ensuring operational excellence, profitability, and long-term growth across all business channels, including retail, Away-from-Home (AFH), and online sales.



Position Overview

The General Manager will own the full P&L and manage the complete supply chain lifecycle for Ethical Bean Coffee. This includes strategy, budgeting, sourcing, production, inventory, quality, logistics, and commercialization. The GM will work closely with internal teams, external vendors, and partners at Kraft Heinz to ensure a seamless and efficient supply chain that supports the company’s growth and sustainability goals.

The GM will serve as a backup to the Operations Manager who will report into the GM.



Key Responsibilities

• Sourcing & Procurement
• Manage all supplier relationships across ~30 vendors
• Negotiate contracts and pricing for direct and indirect procurement.
• Oversee purchasing of raw materials and finished goods.
• Process and approve purchase orders and invoices for accounts payable.
• Inventory Management – Operations Manager as Primary
• Monitor and control inventory levels across multiple distribution centers (Milton, Aurora, and 3PL sites).
• Conduct monthly inventory counts and reconcile discrepancies.
• Ensure inventory accuracy across ERP systems (Money Works and SAP WMS).
• Demand Forecasting & Planning – Operations Manager as Primary
• Integrate KHC retail supply plans with AFH and online sales data to create consolidated forecasts.
• Use data-driven insights to anticipate supply needs and mitigate disruptions.
• Production Management – Operations Manager as Primary
• Develop and execute daily production schedules.
• Optimize labor, material, and equipment resources to achieve yield and waste targets.
• Track and report on productivity, waste, and efficiency metrics.
• Quality Assurance – Operations Manager as Primary
• Ensure compliance with all food safety and quality standards.
• Serve as acting Quality Coordinator during leaves of absence.
• Lead internal and external quality and food safety audits.
• Logistics & Distribution – Operations Manager as Primary
• Oversee inbound and outbound logistics operations.
• Coordinate deliveries with vendors, 3PL partners, and KHC distribution centers.
• Manage Ethical Bean’s warehouse operations, covering operational roles when required.
• Export Management
• Lead export processes, coordinating with customers, customs brokers, and freight partners.
• Commercialization
• Drive commercialization of new products and product updates, collaborating with internal and external stakeholders to ensure seamless launches.
• Maintenance & Repairs – Operations Manager as Primary
• Implement preventive and predictive maintenance programs for all equipment.
• Respond to urgent breakdowns and coordinate contractor repairs.
• Manage facility maintenance and continuous improvement projects.
• Capital Expenditures (Cap Ex)
• Plan and oversee all Cap Ex projects, ensuring alignment with strategic growth goals.
• Compliance & Sustainability
• Maintain compliance with all regulatory, environmental, and corporate standards.
• Prepare and submit all required…