Oakridge Park Site Manager - Valet Operations

Concord Parking is seeking an experienced and motivated Site Manager to oversee our services at the all-new Oakridge Park development. This location offers world‑class shopping, dining, and residential homes. Concord Parking is hiring a Site Manager with strong operational skills and leadership experience to grow our valet operations. You will help us set performance standards and build a high‑performing team, delivering consistent, top‑tier professional service within a luxurious and vibrant community.

Reporting to the Director of Operations, the Oakridge Park Site Manager is an on‑site position committed to service delivery excellence and is responsible for leading day‑to‑day valet operations at Oakridge Park, supporting both retail and residential operations within a large, high‑profile mixed‑use development. This role is central to delivering reliable operational efficiency, with effective staff leadership and strong client relationships in a fast‑paced, customer‑facing environment.

The Site Manager acts as the primary on‑site point of contact for operational matters and is responsible for ensuring excellent customer service, guest satisfaction with safe, efficient, and consistent service while meeting defined performance standards and reporting requirements. This role works closely with internal support teams, technology partners, installers, and client stakeholders to support a successful launch and ongoing operation.

• Oversee day to day operations, develop and maintain excellent relationships with the clients and on‑site contacts in the portfolio with responsive communications.
• Act as the primary on‑site point of contact for the client and property teams.
• Ensure safe, efficient vehicle flow, queue management, and service consistency.
• Conduct regular site walks to identify issues, risks and improvement opportunities.
• Lead incident response, issue resolution, and follow up.
• Attend weekly operations update meetings to brief stakeholders on key issues, performance, and the week ahead.
• Investigate incidents and report using written statements with support from the People and Culture Department.
• Oversee the maintenance of all valet equipment and other tech including troubleshooting mechanical issues.
• Support audits, compliance, and contractual requirements.

• Manage and oversee site staff, including recruiting, hiring, scheduling, training, coaching, disciplinary and performance management, and evaluations in accordance with company policies, with the support of the People and Culture Department.
• Ensure all employees are adequately trained in accordance with industry, corporate and client standards. Ensure all sites have up‑to‑date and complete standard operating procedures and other operational procedures and instructions.
• Complete corrective action reports when remedial discipline is required.
• Ensure correct shift schedule and coordination of resources are in place through the Enterprise Resource Planning software for payroll, ensuring accurate payroll and minimizing open shifts and overtime.
• Lead the development of SOPs, training materials, and onboarding processes.
• Provide on‑call leadership coverage, as required.
• Support special events, operational changes, or escalations outside of regular business hours.

• Must have a minimum of 5 years' experience in a supervisory or managerial capacity, preferably in a parking management setting.
• Must have a minimum of 3 years of experience in a top‑tier customer service environment.
• Degree or certification in business administration or a relevant field of study.
• A combination of experience and relevant education may be considered.
• Valid class 5 driver's license, clear driving abstract with no more than two minor infractions and access to a vehicle that can be used for work purposes.
• Excellent communication skills and a proven ability to build and maintain strong working relationships both internally and externally.
• Strong leadership, customer focus and business acumen, demonstrating out‑of‑the‑box and solution‑oriented, strategic thinking.
• Proficient in technology skills: MS 365, enterprise software, databases, and web‑based applications.
• Able to problem‑solve effectively and be a self‑starter.

Please submit your resume and cover letter.