Field Service Engineer BC

Overview

Join to apply for the Field Service Engineer 2 - Vancouver, BC role at Cynosure, LLC.

Cynosure is a market leader in medical aesthetics, developing, manufacturing and marketing products for dermatologists, plastic surgeons, medical spas and healthcare practitioners. This role involves providing on-site and remote technical support for equipment and systems at customer sites or service centers.

Responsible for performing customer support activities for equipment, systems and sub-systems at customers’ offices or at a service center.

• Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies.
• Report to supervisor and/or senior technician any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.
• Maintain complete and accurate service records.
• Interact with customers and monitor accounts.
• Provide on-site technical support to customers as required.
• Provide on-site technical support for workshops and/or shows.
• Provide technical support and business guidance remotely through call center on non-scheduled service days. (if applicable)
• Complete physical inventory when asked.
• Maintain and manage remote service center. (if applicable)
• Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
• Adhere to company guidelines regarding safety procedures.
• Continually develop positive relations within sales and service team.
• Continually develop company and product knowledge.
• Continually develop, exercise and maintain excellent customer relations skills.
• Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s.
• Perform product alignment and certification to specification.
• Maintain a minimum of service recalls.
• Completion of other various tasks as assigned by management.
• Embody and deliver the “Exceptional Everyday” culture.

• Bachelor’s degree is equivalent to three (3) years of experience
• Specific Area of Study:
  Electronics or related field

• 2 to 5 years relevant experience
• Specific Related
  
  Experience:
  
  Field service experience in troubleshooting medical electronics equipment in medical device industry.

• Technically oriented with hands on Laser technical experience preferred.
• Familiarity with computers, DOS, Word and Excel
• Working knowledge of customer needs in a medical environment.
• Ability to work independently.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sit; use hands to finger, handle or feel objects, tools, or controls.
• Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Lifting/pushing/pulling and carrying products weighing up to 50 to 75 pounds
• Overnight travel up to 50% (if applicable);
  May require International travel (if applicable)

Cynosure is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran