Technology Manager - Cybersecurity Awareness & Change Management

Technology Manager - Cybersecurity Awareness & Change Management
Business Unit:  Store Support Centre (SSC)

Time Type:  Full-time

Description & Requirements
who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

As Technology Manager, you are a leader responsible for developing and executing strategies that promote cybersecurity awareness, education, and behavioral change across the organization. This is a critical role as it defines and implements programs and strategies to sustain secure behaviors that address and mitigate one of the highest omnipresent cybersecurity risks; human risk through social engineering. This role will also facilitate end user awareness and adoption of technical changes by leveraging human-centric change management practices that support our end user experience.

This role will be a key driver that leads cross‑functional efforts to embed cybersecurity into the lululemon culture, ensuring alignment with business goals and our security objectives and requirements.

You are a leader who is comfortable leading and managing team members with different skill sets and can communicate expectations clearly to all team members. In addition to strong management skills, you act as a leader for the overall roadmap for your team and can communicate timeline, scope and risks to partners and stakeholders, and lead the delivery of major initiatives.

This role requires excellent organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate, and make trade‑offs and balance business objectives versus technical constraints. Maturity, curiosity, creative problem solving, and team leadership are all essential for success in this role. You also bring your experience, ideas, and initiatives to influence and drive change to support our growth, scaling, and security maturity.

core responsibilities

Design, implement, and manage a comprehensive cybersecurity awareness program that facilitates security awareness learning content and human based cybersecurity threats for lululemon’s global user population.

Develop and evolve program strategies that support awareness and mitigation of human risk based on emerging cybersecurity threats.

Develop and distribute informative and role‑based awareness content through multiple channels, particularly targeting high risk segments of the user base.

Plan and execute a regular cadence of awareness campaigns, including phish simulations, cybersecurity threat awareness challenges, and Cybersecurity Awareness month activities.

Support the incident response process by ensuring communications are quickly developed and distributed pertaining to potential or realized threats and include required awareness and response actions for all resources.

Lead change management initiatives related to cybersecurity tools, policies, and practices.

Collaborate with cross‑functional business units to align on change management messaging and delivery strategies.

Serve as a trusted advisor to leadership, stakeholders, and end users on issues pertaining to cybersecurity culture and user focused mitigation strategies for risky human behaviors.

Define measurable performance indicators (KPIs) and metrics to evaluate program efficacy.

Manage people, processes, and timeline to ensure that high quality outcomes are produced.

Ensure the right skills are applied to solve the right problems by supporting the team with empathetic coaching, skills development, and career path leadership.

Drive alignment by building effective partnership with…