Implementation Specialist Hybrid

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well‑being of their more than 5 million diverse customers in communities across Canada. For more information, visit

• Work-life flexibility
• Hybrid work environment
• Variable annual incentive plan
• Generous annual vacation allotment
• Top‑notch flexible benefits plan including family building and gender affirmation
• Retirement Plan, matched contributions at 6%
• Access to a learning platform and educational assistance support
• Access to a virtual wellness platform
• Wellness Flex Fund to support personal interest and activities
• Day off to volunteer in your community and other paid time off options

* subject to employment agreement

As a Implementation Specialist (Consultant) on Central 1’s Client Delivery team, you’ll play a key role in delivering online banking and payment solutions that matter to clients. Working as a trusted partner, you’ll collaborate with clients and internal delivery teams to turn business needs into effective, high‑impact software implementations.

You’ll bring hands‑on experience within a financial institution and a strong understanding of payment systems.

• Work directly with clients to support implementations from kickoff through launch, independently or as part of a project team.
• Manage multiple projects or client initiatives at the same time.
• Act as a key point of contact for clients throughout the project lifecycle, providing clear updates on progress, timelines, and budgets.
• Identify, track, and resolve project risks and issues to ensure successful delivery.

• Lead or participate in discovery sessions to understand client needs and business requirements.
• Create Statements of Work (SOWs), requirements documentation, impact analyses, and change orders as needed.
• Define and support product vision for complex, high‑impact implementations.
• Develop, update, and maintain implementation and user guides.

• Partner closely with engineering teams by clarifying requirements, answering questions, and validating solutions as they are developed.
• Translate business and client needs into clear, actionable requirements for engineering execution.

• Coordinate functional, regression, and user acceptance testing (UAT).
• Manage deployments to QA environments and support clients through UAT and go‑live activities.
• Create launch plans and coordinate all launch‑related activities.
• Track projects through each phase of the lifecycle using internal tools and systems.
• Review and ensure accuracy of project timesheets across multiple teams.
• Prepare monthly billing to reflect revenue earned for active initiatives.
• Monitor project budgets and expenditures to ensure work stays within scope.
• Coordinate and guide Implementation Analysts on larger or more complex projects.
• Share implementation knowledge, best practices, and product expertise with team members.
• Collaborate with the Client Development team to support strong, long‑term client relationships.

• Provide post‑launch support to clients and internal teams as needed.
• Close out projects upon completion, including final billing and documentation.

• 5+ years relevant experience and 3+ years consulting and/or project management experience.
• Hands‑on experience and a strong understanding of payment systems within a financial institution environment.
• Financial Services background preferred, especially in digital, online banking platforms technology services.
• Business analysis and Project Management work experience required. CBAP or PMP designation is an asset.
• A university degree in computer science, business, or other related discipline with an IT focus.
• Able to build and maintain strong client relationships.
• Works collaboratively and contributes in a team environment.
• Able to…