Health Tech Customer Support Representative

Hydreight Technologies Inc. (TSXV: NURS, OTCQB: HYDTF) is a leading health technology company building the largest mobile clinic network across the United States, currently serving patients in over 650 and growing cities. Through a fully integrated, end-to-end platform, Hydreight enables licensed healthcare professionals—including nurses, nurse practitioners, and med spa providers—to deliver care directly to patients in homes, offices, and hotels.

Hydreight’s platform supports the full lifecycle of direct-to-consumer (D2C) healthcare delivery, including patient intake, clinical documentation, compliance, inventory management, payments, and analytics. The company also operates a nationwide 503B pharmacy network serving all 50 states. Revenue is generated through SaaS subscriptions, product margins, service fees, and enterprise white-label partnerships.

Hydreight is seeking a full-time,
on-site Health Tech Customer Support Representative based in our Vancouver, BC office
. This role is critical to delivering an exceptional experience for providers, enterprise partners, and internal teams using the Hydreight platform.

As a frontline member of the support team, you will handle inbound questions, troubleshoot platform issues, and coordinate with internal teams to resolve operational, technical, and workflow-related requests. This role is ideal for someone with experience in SaaS or health tech support who is detail-oriented, tech-savvy, and customer-focused.

This is a fully on-site role, requiring daily presence in our Vancouver office to collaborate closely with Operations, Product, Medical and Pharmacy teams.

• Serve as the first point of contact for clients, providers, enterprise partners, and internal stakeholders
• Respond to support requests via ticketing systems, email and internal communication tools
• Troubleshoot platform issues related to onboarding, ordering, fulfillment, payments and workflows
• Clearly document issues, resolutions, and escalations

• Escalate technical or clinical issues to the appropriate internal teams (Product, Engineering, Medical Ops, Pharmacy)
• Track issues through resolution and provide timely updates to customers
• Partner with Operations to identify recurring issues and improvement opportunities

• Maintain and contribute to internal knowledge bases, FAQs, and SOPs
• Identify patterns in support tickets and provide feedback to improve platform usability and processes
• Ensure a high standard of accuracy, professionalism, and empathy in all customer interactions

• 1–3+ years of experience in customer support, customer success, or technical support (SaaS or health tech preferred)
• Strong written and verbal communication skills
• Comfortable working with software platforms, dashboards, and ticketing tools
• Highly organized, detail-oriented, and able to manage multiple requests simultaneously
• Ability to troubleshoot issues methodically and elevate appropriately
• Experience in regulated environments (healthcare, telehealth, pharmacy, fintech) is a strong asset
• Bachelor’s degree preferred but not required with relevant experience
• Proficiency in Shopify, Zoho, Kixie, Docusign/sign request, G-suite and Excell

• Support tickets are resolved accurately and within SLA targets
• Providers and partners feel supported, informed, and confident using the platform
• Issues are clearly documented and efficiently escalated when needed
• Recurring issues are identified and reduced over time
• Strong collaboration and trust with internal teams

• Competitive compensation
• Growth and advancement opportunities within a scaling health tech company
• Supportive, collaborative team environment
• Hands‑on exposure to D2C healthcare, telehealth, and regulated technology
• Opportunity to make a real impact on provider and patient experience

Hydreight is an equal opportunity employer. We are committed to creating an inclusive, diverse, and supportive workplace and welcome applicants from all backgrounds.