IT Operations Support Specialist

Position: IT Operations Support Specialist (6-Month Contract)

Location: Vancouver, British Columbia

Job : 2368

# of Openings: 1

IT Operations Support Specialist (6-Month Contract)

Connor, Clark & Lunn Financial Group Ltd.

We are looking for an enthusiastic IT Operations Support specialist to join our Vancouver IS team. The Information Systems Networking team (IS Net) resides within the Information Systems group and is responsible for the management, operations, maintenance, and security for the IT infrastructure that supports the organization. This is a full-time work from office role, the Support specialist is the first level of support for end-users often involving numerous client interactions and troubleshooting.

You will provide support to both local and remote users, maintain system documentation, and contribute to IS projects as required. The team is made up of several sub-teams that are collaborative and effectively apply technology to solve complex problems, which has been a key factor to the firm’s success. This is a fantastic opportunity to be part of strategic team, whose scope and importance continues to grow.

• Resolve Tier 1 and Tier 2 technical support issues (related to end user devices, applications, networking); escalating to Tier 3 technical support where appropriate.
• Provide remote support to end user over MS Teams, Phone, or email.
• Coordinate with end-users for a ticket/issue status to provide faster resolution
• Follow standardized operating procedures.
• Create process document for newly identified solution and maintain existing documents.
• Create training document/video and publish them on Viva learning.
• Strive to ensure high level of end-user experience and other performance metrics while meeting Company expectations
• Participate in team huddles to help ensure the success of the team and organization
• Identify improvement opportunities to reduce operational cost and increase efficiencies
• Be willing to work from office every day and flexible with hours when required to meet company deadlines

• 2 - 3 years of relevant experience providing Tier 1,2 technical customer support
• Excellent communication and customer service skills
• Degree or diploma in Computer Science, Information Management, or Information Technology
• Experience with Microsoft products (M 365, Entra , Azure, Intune, and Windows)
• Experience with SharePoint and One Drive administration.
• Knowledge of Azure Virtual Desktop.
• Experience creating knowledge documents.
• Ability to deal with end user issues, portray a positive service attitude and provide quality support.
• Ability to understand and analyze end-user issues by type and severity for problem determination and resolution
• Must be approachable and have attention to detail, including full incident documentation and completion
• Ability to work with minimum level of supervision, assess workload and make recommendations for improvement
• Current Microsoft and Azure certifications is an asset
• Knowledge on ITIL framework is an asset

The salary range for this position is $40,000-$50,000. The salary range provided reflects the base salary range for this position as required by legislation. In addition, there is an annual performance bonus which contributes to the total compensation of this position. Further questions may be directed to the HR team during the interview process.

At CC&L Financial Group, we understand the value of opportunity – for our clients and our team. Independent and employee-owned, we partner with investment professionals to grow successful asset management businesses, giving them the space to innovate and truly make an impact.

With more than 40 years of history and offices across Canada and in the US, the UK and India, CC&L Financial Group and our multi-boutique family of affiliate firms collectively manage over $179 billion in client assets, providing a diverse range of traditional and alternative investment products and solutions to institutional, high-net-worth and retail clients.

For a closer look at how you can build your career with us, we invite you to explore

CC&L Financial Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age.

To apply for this position, please submit your resume and cover letter as one PDF.

We thank all applicants in advance for their interest, but only those candidates shortlisted for interviews will be contacted.
No telephone calls or recruitment agencies will be accepted.