Business Process Consultant, SmartRecruiters Solution

Join to apply for the Smart Recruiters Solution Consultant - Canada role at SAP

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Principal Business Process Consultant is a strategic leader responsible for driving successful delivery, adoption, and value realization for Smart Recruiters projects. This role combines deep expertise in business process consulting, adoption services and project oversight to ensure customers achieve their desired outcomes with Smart Recruiters solutions. The Consultant acts as a trusted advisor, managing risks, and fostering strong relationships with customers, partners, and internal teams.

The role also champions innovation, continuous improvement, and the adoption of best practices across the Smart Recruiters ecosystem.

• Lead and oversee Smart Recruiter implementations, ensuring alignment with customers goals and SAP standards.
• Manage risks, monitor progress, and maintain clear communication with all stakeholders.
• Provide expert guidance on career site projects, web design, brand alignment, and user experience, best practices.
• Support pre‑sales activities, solution reviews, and feasibility studies.
• Occasionally take responsibility as a (sub‑)project lead or team lead for service delivery.
• Translate customer vision into actionable solutions, mapping business processes to solution requirements.
• Champion and lead disruptive business innovation, providing thought leadership around transformation towards the Intelligent Enterprise.
• Design and implement industry‑specific business processes, enforcing innovation and service offerings.
• Define requirements for development or integration needs, and map business processes to enterprise IT architecture.
• Drive deployment of best practice business processes for specific lines of business.
• Develop and execute account strategies and consumption plans to drive customer outcomes and renewals.
• Build trusted relationships with customers, supporting value‑based activities and ensuring high satisfaction.
• Validate and confirm customer business goals, aligning them with Smart Recruiters solutions.
• Analyze data‑driven business insights and collaboratively work on adoption plans with broader teams.
• Serve as an evangelist, communicating insights to customer executives and influencing business decisions.
• Collaborate with Customer Success, Product, Pre‑Sales & Support teams to ensure project success.
• Mentor and coach partner consultants and business process consultants, driving quality and consistency in delivery.
• Create and facilitate customer workshops, trainings, and adoption events.
• Proactively identify, document, and manage risks in projects.
• Maintain project health records and communicate consistently with stakeholders.
• Advocate for the customer by collaborating with internal teams to overcome adoption barriers and deprecation challenges.
• Drive the evolution of the services portfolio, create templates, and optimize business processes.

• Experience:
  
  5+ years in delivering or managing Smart Recruiters solution in customer‑facing roles
• Project Management:
  Ability to manage project. PMI/ Six Sigma certification are preferred.
• Technical Acumen:
  Quick to grasp technical concepts and apply them in complex environments.
• Business Process Design:
  Expertise in mapping, designing, and implementing business processes and IT architecture;
  Signavio experience is a good to have.
• Relationship Management:
  Proven ability to build and maintain long‑lasting client and partner relationships.
• Communication:
  Excellent verbal and written skills, able to convey complex information to diverse audiences.
• Mentorship:
  Experience…