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Technical Support IT Support HelpDesk/Support

APAC Senior Technical Escalations & Support Lead

Job in Vancouver, BC, Canada
Listing for: Themis Solutions Inc.
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    Technical Support, IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly CAD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading legal AI technology company is seeking a Senior Technical Escalations & Support Specialist to join its APAC Customer Support team. This hybrid role, based in Vancouver, involves providing consultation and managing escalated customer issues while ensuring a high-quality customer experience. Candidates should possess strong technical troubleshooting skills, relevant programming knowledge, and exceptional communication abilities. The company offers competitive compensation, flexible time-off, and fosters an inclusive workplace culture.
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Position Requirements
10+ Years work experience
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