Salesforce Administrator

Position: Salesforce Administrator )
Posted Monday, February 23, 2026 at 11:00 AM | Expires Tuesday, March 24, 2026 at 9:59 AM
Connective is a dynamic non‑profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
ROLE PURPOSE  The Salesforce Administrator will play a key role in managing and optimizing our Salesforce environment to support core organizational functions, including Case Management, Grant Management, and financial operations via Certinia. This role ensures that our Salesforce platform is configured to enable efficient workflows, robust reporting, and seamless user experiences across departments. By serving as a bridge between technical capabilities and operational goals, this position will help enhance service delivery, improve grant tracking and compliance, and strengthen financial oversight through integrated platform management.
REPORTING AND WORKING RELATIONSHIPS   Reports and is accountable to the Senior Manager of Information Technology, or their designate(s)
Participates as a member of the Connective IT Applications team
Coordinates and collaborates with IT contractors, consultants, vendors, and other partners as required
Coordinates and collaborates with Connective staff
Coordinates with third party IT Support providers
STATUS  Exempt. This position is open to applicants of all genders.
Monday to Friday, 0900 - 1700
WHAT WE OFFER?
Committed Living Wage Employer
2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
2023 High-Performance Culture Award from Supporting Lines
Competitive benefits package, including health, wellness, and pension plan
Career and personal development, with the ability to grow in a diverse range of programs and departments
Access to a range of staff mental health supports, including an in‑house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Access to On‑Demand Pay to withdraw earned wages before payday
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)
KEY

ACCOUNTABILITIES   Platform Administration:
Serve as the primary administrator and subject matter expert for our Salesforce environment, ensuring platform stability, security, data integrity, and optimal configuration. Manage day‑to‑day operations, user support, and platform reliability.
Solution Design & Configuration:
Collaborate across the organization to gather business requirements, refine processes, and shape a clear product vision. Analyze business needs and translate them into Salesforce solutions. Design and implement scalable configurations to optimize the user experience.
Automation & Optimization:
Leverage standard Salesforce automation to streamline user tasks and standardize business processes. Continuously evaluate platform usage, performance, and data integrity to identify and implement improvements.
User Enablement:
Provide ongoing training, documentation, and responsive support to product users. Promote adoption of Salesforce best practices through enablement strategies tailored to end‑user needs.
Change Management:
Lead and prioritize change initiatives related to platform updates, new feature rollouts, and process enhancements. Ensure smooth transitions and minimal disruption through thoughtful planning and communication.
Data Management:
Maintain high standards of data quality through regular audits, cleansing, and enforcement of validation and duplicate rules. Manage data imports, exports, and storage needs while ensuring compliance with data governance standards.
Security & Access Controls:
Implement and maintain user roles, profiles, permission sets, and sharing rules to enforce platform security and support evolving business requirements.
Systems Integration:
Collaborate with developers, vendors, and IT teams to manage and maintain integrations with external systems. Understand the impact of integrations on data models, performance, and workflows to ensure cohesive platform performance.
WORKING CONDITIONS   Function…