Tier 1 I.T. Technician
Job Description & How to Apply Below
KooL-IP Solutions Corp is a fast-growing BC based company that provides expertise in IT solutions comprised of cloud services, best in class hardware, software, security, and data protection. We are currently looking for a full-time Tier 1 Support Specialist to join our team in Vancouver.
The right candidate must be able and willing to commute to the Vancouver downtown core daily.
Responsibilities- Respond to tickets in accordance with SLA guidelines
- Ensure documentation is accurate and record updates as appropriate
- Record, track, and document the help desk request problem solving process, including actions taken through to the final resolution
- Understand the Microsoft cloud
- Install and configure hardware and software
- Respond in timely manner to requests and issues
- Troubleshoot and repair/replace equipment as needed
- Ability to work in Active Directory
- Test all solutions and new technologies
- Create documentation for staff for training purposes
- Identify and document new client opportunities
- Experience with Installing, configuring, administering and troubleshooting a wide range of desktop hardware and software
- Microsoft Exchange, Microsoft 365, and other emailing apps
- Installing, configuring, administering and troubleshooting Microsoft Windows Server including Active Directory
- Using Microsoft Office Suite and Office 365
- Remote Control/Assist Software
- Troubleshooting printers, scanner and various other peripherals
- Troubleshooting and supporting mobile devices iPhone, iPad, and Android
- Networking and Firewalls
- High attention to detail, organized and self-motivated
- Microsoft/CompTIA certifications would be an asset
- Experience with Remote Monitoring and Management tools
- Prior experience with a Managed Services Provider (MSP)
- Experience with ticketing systems
- IT experience in a technician role
- Demonstrate the ability to work in a high-pressure environment
- Ability to work overtime when needed
Ability to work in a collaborative team environment - Aptitude to learn new technology and software quickly
The right candidate is motivated and able to manage their time efficiently and effectively when working on their own remotely and is presentable, charismatic and has strong communication skills when working with non-technical clients.
What attracts you to this position and why are you applying for it? If successful, when would you be able to start?* * Are you allowed to work legally in Canada? Yes No
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