IT Operations Systems Administrator

Location: Head Office — Downtown Vancouver (Chinatown)

Status: Permanent, Full-Time

Reporting to: Associate Practice Lead, IT Operations

Salary Range: $100,000 - $115,000

Hardlink is a boutique consulting firm where your ideas and contributions matter, and where your ideas will be respected, and your hard work and creativity will be rewarded.

Hardlink is dedicated to delivering proven technology solutions to junior and intermediate mining companies. Our work is grounded in deep sector knowledge, intellectual rigour, and an acute understanding of how mining organizations evolve through the development lifecycle.

Hardlink is looking to fill the position of Systems Administrator (Tier 2 / Tier 3 Support) on our client-facing IT Operations team.

Reporting directly to the Associate Practice Lead, IT Operations, you will be a senior technical escalation point for our enterprise clients, responsible for maintaining and improving core IT systems, resolving complex infrastructure issues, and supporting project delivery.

This role goes beyond day-to-day support: you will take ownership of server environments, cloud platforms, identity systems, network operations, and operational maturity. You will work closely with IT leadership, project teams, and client stakeholders to deliver reliable, secure, and scalable solutions across both corporate and industrial environments.

This full-time position is a hybrid role requiring at least 3 in-office days per week at our downtown Vancouver office. Occasional travel within North America may be required (0–3 times per year).

• Deliver Tier 2 / Tier 3 technical support ensuring a world-class client experience.
• Serve as the primary escalation resource for complex technical issues.
• Administer and maintain client infrastructure including servers, identity platforms, and cloud environments.
• Support and improve monitoring, alerting, patching, and operational reliability.
• Lead troubleshooting efforts across networking, systems, security, and application layers.
• Contribute to IT project planning, implementation, and long-term maintenance.
• Drive documentation, standardization, and process optimization.
• Mentor Tier 1 analysts and help build a strong operational support culture.
• Collaborate with teammates — IT Operations is a team sport.
• Support ad hoc initiatives and special projects as required.

• Minimum of 5+ years in IT support, and systems administration or infrastructure operations roles.
• Strong experience with enterprise IT operations and escalation support.
• Proficiency with Windows Server, Active Directory, Group Policy, and Microsoft 365 administration.
• Experience supporting Azure infrastructure and identity services (Entra , Conditional Access, MFA).
• Solid understanding of networking fundamentals (routing, VLANs, VPNs, DNS/DHCP, Wi-Fi).
• Experience with endpoint management, patching systems, and security best practices.
• Comfortable working with ticketing systems, documentation platforms, and remote support tools.
• Ability to communicate clearly and professionally with both technical and non-technical stakeholders.
• A sense of humour — we’re building a team, in the truest sense.
• Tolerance and encouragement for people living, being, and doing things differently than you may choose to. If this is not a perspective you embrace, we’d very much prefer you respectfully decline this role.

• Experience supporting industrial, mining, or manufacturing environments.
• Certifications such as Microsoft (Azure), Cisco, Fortinet, VMware, ITIL, or similar.
• Experience with Fortinet or Cisco network equipment (firewalls, switching, segmentation).Familiarity with ITIL, compliance-driven environments (SOX, ITGC, regulatory frameworks).
• Experience supporting hybrid infrastructure (on-prem + cloud).
• Scripting and automation skills (Power Shell, Python, API integrations).
• Fluency in Spanish or French.

Hardlink is intentionally small and highly collaborative, offering an environment where your contributions are visible, valued, and respected.

We provide a competitive salary and comprehensive benefits package—including dental coverage, long-term disability, physiotherapy, a health spending account, and parental leave top-up—along with schedule flexibility to support family responsibilities, such as school pick-up and drop-off and daytime school events.

Our team enjoys a supportive, intellectually engaged workplace, meaningful opportunities for professional growth and skill development, and the chance to work closely with senior leadership while influencing how the firm operates.

Please submit your resume and a cover letter outlining your experience and interest in the role.

Hardlink Consulting Corp. is an equal opportunity employer and welcomes applications from all qualified individuals.