Technical Customer Care Specialist - Telemedicine

Why consider this job opportunity:

• Hourly rate of $22/hr + based on experience
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and animal health
• Flexible schedule with potential for weekend and holiday shifts
• Innovative company culture that promotes learning and discovery

• Provide customer support for Telemedicine services, addressing questions and resolving technical issues
• Assist with equipment installations, software configurations, and troubleshooting for veterinary products
• Determine customer needs and provide solutions while coordinating with team members
• Maintain ongoing customer satisfaction and foster strong customer relationships
• Support quality management systems and compliance requirements

• Minimum of 1+ years of experience in a technical customer support environment or working in a veterinary practice
• Strong phone skills with the ability to establish rapport with customers
• Exceptional interpersonal skills and willingness to learn
• Proficient in Microsoft Office and troubleshooting Windows PC connectivity and software
• Strong written and verbal communication skills, able to explain technical issues clearly

• Experience with Android and iOS App connectivity and workflow
• Analytical skills for effective problem-solving and issue resolution
• Ability to manage technical record-keeping efficiently
• Strong organizational skills with the ability to multitask
• Experience working independently and as part of a team

#Veterinary Telemedicine #Customer Support #Technical Support #Career Opportunity #Diverse Workforce

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