Senior Manager, Risk Analytics

Are you passionate about using data to drive impactful business decisions?

We’re looking for a Senior
Manager, Risk Analytics, to be part of our Analytics department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be;

the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

Analytics is a branch of the Strategy & Analytics department, our internal consulting team - they’re the decision support mechanism that connects data & business insights with the rest of the organization. In essence, Analytics is a central function that exists to drive business outcomes in all corners of Jobber’s ecosystem.

As Senior Manager, Risk Analytics, you will be the head of a subdepartment. You will lead a team of analysts responsible for driving insights, informing strategy, shaping decision‑making, and ensuring that we grow responsibly. You will also join the leadership of the Product & Fintech Analytics group. You will combine people leadership, thought partnership with the domain, strategic partnership with your peers, and analytical depth to deliver impact.

This is both a management and hands‑on analytical role, ideal for someone who can guide a team of curious, high‑performing analysts while also shaping strategy through data‑driven insight.

• Help form and manage the greater vision of the Risk Organization, including how various priorities and pieces of work intersect.
• Help form and manage the Risk Analytics roadmap end‑to‑end.
• Play a key role in defining company‑level metrics, risk appetite, and cross‑functional prioritization.
• Guide analytical initiatives that improve understanding of user behaviour and engagement across product lines.
• Lead projects focused on detecting, quantifying, and mitigating transaction/merchant fraud or counter party credit risk.
• Deliver insights to improve loss prevention, payment integrity, and overall risk strategy.
• Support the workflows and processes that enable our customer‑facing risk operations teams, including the metric and reporting frameworks that will drive real‑time decision‑making.
• Make recommendations on risk tooling and third‑party data.
• Act as Subject Matter Expert, in partnership with the leader of the Risk function.
• Advocate on behalf of your ICs and general Risk Analytics best practices, both at the domain level and at the leadership level.

• Organize, mentor, empower, and scale a team of analysts who deliver regular reporting and analyses.
• Prioritize, scope, and allocate analytics work based on business impact and stakeholder needs, ensuring alignment with company priorities.
• Identify gaps, trade‑offs, opportunities, challenges, and improvements that can be made on both the work asked of us and the work that needs to be done.
• Create a collaborative and high‑accountability environment that values curiosity, excellence, and continuous improvement.
• Develop talent through mentorship and feedback, fostering both technical depth and business acumen.
• Model…