Flight Centre - Sr. Salesforce Solutions Architect

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Brand: Product and Technology
Work type: Full time
Location: British Columbia
Categories: Digital and Technology

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees.

The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

Flight Centre Travel Group (FCTG) is seeking an experienced Salesforce Sr. Solution Architect to join our global technology team. As a Salesforce Sr. Solution Architect, you will play a pivotal role in architecting and designing innovative solutions on our Salesforce platform, driving digital transformation, and enhancing customer experiences across our travel ecosystem.

Following the successful modernization of our legacy Salesforce instance, we are now focused on leveraging cutting-edge Salesforce technologies to enable business growth and operational excellence. Our Salesforce implementation spans the entire customer lifecycle—from Marketing Cloud engagement and Sales Cloud automation to Service Cloud operations and advanced support capabilities. We're actively expanding our omnichannel presence with Service Cloud Voice, Einstein AI, Agentforce, and Data Cloud integrations.

This role offers an exceptional opportunity to shape the future of travel technology at the world's leading travel company, working with the latest Salesforce innovations and contributing to enterprise-level digital transformation initiatives. This is truly an amazing opportunity to help take FCTG to the next level and change the way we do business with our customers while strengthening our position as a leader in travel tech.

• Own the end-to-end solution architecture for Salesforce applications across Sales, Service, Experience, and Platform capabilities.
• Design scalable, secure, and resilient Salesforce solutions using a combination of:
  • Apex (where required)
  • Lightning Web Components (LWC)
  • Flows and Declarative Automation
  • Salesforce APIs (REST / SOAP), Platform Events, and Event-Driven Architecture
• Define architectural patterns and standards aligned with Salesforce best practices and enterprise principles.
• Translate complex business, functional, and non-functional requirements into clear, well-documented solution designs.
• Lead solution design discussions and architecture reviews with business stakeholders, product teams, developers, and external partners.
• Drive the introduction and adoption of Einstein, Agentforce, and AI-enabled capabilities into platform solutions where they deliver measurable value.

• Ensure solutions meet performance, scalability, security, and compliance requirements across regions and orgs.
• Define and enforce governor-limit-aware design patterns
  , security models, and data access strategies.
• Review and approve technical designs and key implementation decisions.
• Establish architectural guardrails to balance speed of delivery with long-term maintainability
  .
• Partner with development leads to ensure quality, testability, and operational readiness of solutions.
• Design Salesforce-centric integration architectures with internal and external systems using established Salesforce integration patterns.
• Define system-to-system communication models including:
  • API-led integrations
  • Event-driven integrations
  • Near-real-time and batch data synchronization
• Provide architectural oversight for data models, data flows, validation, and data quality across the ecosystem.
• C…