Lending Technology Manager – Retail & Commercial Lending

Lending Technology Manager – Retail & Commercial Lending

Join to apply for the Lending Technology Manager – Retail & Commercial Lending role s full‑time, permanent role is based at Vancity head office in Vancouver, with open eligibility for candidates in BC and Ontario. The position offers a hybrid work arrangement and will require on‑site presence for events and business demands.

We’re Vancity, a member‑owned credit union built on the principles of inclusion and social justice. Since 1946 our relentless commitment to these values has helped challenge the status quo and break down barriers. We’ve made bold commitments to become net‑zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private‑sector Living Wage Employer in Canada, we’re consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement – apply today!

As the Lending Technology Manager – Retail & Commercial Lending, you will lead the design, delivery and continuous improvement of technology solutions supporting Vancity’s retail and commercial lending portfolios. You will partner across business, credit risk, operations and IT to ensure end‑to‑end lending processes (from origination to servicing to portfolio management) are supported by scalable, secure and member‑centric systems. Your focus will be on driving digital transformation, operational efficiency, data‑driven decision making, and regulatory compliance.

• Define and execute the technology roadmap for lending platforms (retail and commercial) aligned with Vancity’s strategic objectives
• Lead end‑to‑end solution delivery including requirements gathering, vendor evaluation, system implementation, integration, go‑live and post‑launch optimization
• Partner with business stakeholders (Retail Lending, Commercial Lending, Credit Risk, Operations, Digital) to translate business needs into technical requirements
• Ensure systems support member experience, automation, straight‑through processing (where possible) and scalability across product portfolios (e.g., mortgages, term loans, lines of credit, commercial lending)
• Evaluate emerging technologies (e.g., automation, workflow orchestration, data analytics, APIs) for application in lending contexts

• Identify and implement process improvements in lending workflows (origination, underwriting, approval, servicing, portfolio monitoring) through technology enablement
• Monitor system performance, user experience and operational metrics; establish KPIs to measure success and drive continuous improvement
• Collaborate with Credit Risk, Compliance and Audit teams to embed controls, governance and regulatory adherence into technology solutions

• Lead and mentor a team of technology professionals (business analysts, developers, system integrators) focused on lending tech
• Manage relationships with external vendors, third‑party service providers and internal IT teams; oversee contracts, SLAs and performance
• Ensure change management and user adoption are appropriately managed for lending systems enhancements

• Work with data teams to ensure lending technology solutions feed accurate, timely data into analytics and reporting platforms supporting insight‑driven decisions (credit portfolio performance, delinquency monitoring, member segmentation)
• Ensure data governance, integrity and security standards are maintained

• Ensure lending technology systems meet regulatory requirements (e.g., BCFSA, OSFI‑relevant guidelines, data privacy in Canada)
• Partner with Information Security and Technology Risk teams to ensure secure architecture, controls over lending systems, vendor risk management, change management and incident response

• Bachelor’s degree in Computer Science, Information Systems, Engineering or equivalent; MBA or…