Group Product Manager – Unified Communications

Understand the product area and how it fits into the product line, providing business value to core markets

Work directly with business teams and customers/prospects to understand how the services provide the capabilities required for their success

Become knowledgeable about the market, competitive solutions, and business opportunities to provide high-value solutions

Serve as the primary product expert (functional, not technical) for the product area under your responsibility

Collaborate with the Strategic Product Manager, Business Development, and other key stakeholders to define and align the roadmap for your service area within the overall strategic roadmap

Define and prioritize business needs to be addressed and own the associated high-level business requirements

Communicate scope requirements using the most suitable format, including themes, initiatives, epics, user stories, workflows, use cases, narratives, and other appropriate methods

Collaborate effectively with Technical Program/Product Managers, Architects, and Development to break work into small increments that can be released to market

Communicate the business value of features and solutions in your service area to the business and customers

Understand the design, business logic, and technical architecture of your area and how those components interact with the rest of the platform

Coordinate cross-product dependencies within the Product Management team

Manage the product lifecycle, including successful product launches and end-of-life processes

Support marketing, sales, and support by leading the development and maintenance of technical marketing collateral

Manage and mentor direct reports as they define and prioritize requirements, plan and monitor projects, conduct one-on-ones and reviews, provide coaching and training, and manage workload appropriately

3+ years of senior product management experience in a large program for a SaaS or enterprise software company

10+ years of product management experience working with microservices or SOA, internal and external API integrations, and third-party integration

Experience in communication services, such as telco service integration, WebRTC, or real-time messaging (desired)

Ability to effectively interface with customers and stakeholders across the organization

Experience working with cross-functional teams, including engineering, sales, and marketing

Strong requirement elicitation, analysis, workflow design, domain modeling, use case modeling, and documentation skills

Experience delivering services across desktop and mobile platforms

Strong collaboration and problem-solving skills, with excellent verbal and written communication

Experience working in a Lean/Agile development environment (asset)

Strong technical background (desired)