Sales Engineer – GreyOwl Technology Solutions

*
* Job Description:

** As a
** Sales Engineer
** at Grey Owl, you bridge the gap between business needs and technical solutions. You work alongside the Business Development Managers (BDMs) to design, validate, and present high-impact, feasible technology solutions for clients across Property Management, Construction, and SMB sectors.

Your mission is simple: ensure every solution we sell can be delivered profitably, predictably, and with pride. You will act as both a
** technical translator
** and
** solution architect**, turning client pain points into smart, scalable designs that align with Grey Owl’s full-service MSP offerings.
** Perks:*
* * Competitive pay & a Comprehensive Benefits Package.
* Benefits include company-paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insurance.
* Annual Education Allowance
* Generous Referral Program
* Fun & collaborative company culture with lots of team building events
* Local discounts to restaurants, clothing stores, personal training, and more
* Free access to a fully equipped gym
* Friends and Family rates for hospitality brands.
*
* What You Will Do:

**** Pre-Sales & Solution Design
*** Partner with BDMs during discovery to validate client requirements and design technical solutions.
* Translate business challenges into detailed architecture diagrams, configuration notes, and solution blueprints.
* Participate in discovery calls and site walks to assess infrastructure, camera layouts, or IT environments.
* Develop
** scope documents, design sketches, and integration plans
** for proposals (CCTV, AI Analytics, Wi-Fi, ULC, MSP).
* Verify all proposed solutions meet performance, security, and compliance standards (e.g., ULC, data protection, network uptime).
* Ensure all designs can be supported by our internal teams (Pro Services, Centralized, SOC/NOC).
** Proposal & Pricing Enablement
*** Collaborate with BDMs to ensure proposals are
** technically feasible
** and align with margin targets.
* Provide accurate equipment counts, labor estimates, and implementation timelines.
* Review all proposal documents for technical accuracy before submission to clients.
* Support the creation of
** solution bundles** (e.g., MSP + CCTV + Wi-Fi) to drive strategic upsells and multi-service adoption.
** Client Engagement & Presentation
*** Attend high-value client meetings to explain solution architecture and technical benefits.
* Translate technical features into
** business outcomes** — from “faster failover” to “zero downtime operations.”
* Conduct demonstrations of AI analytics, monitoring dashboards, or Wi-Fi platforms when needed.
* Serve as the
** technical voice of reason
** during pricing discussions, ensuring no over-promises are made.
** Internal Collaboration & Handoff
*** Work closely with
** Professional Services
** to confirm scoping accuracy before handoff.
* Lead internal “Pre-Sale to Delivery” kickoff meetings to align teams on requirements.
* Document every solution and configuration clearly for project deployment and ongoing account management.
* Participate in project post-mortems to identify improvements for future proposals.
** What You Will Bring:
*** 3–5 years in IT systems design, network engineering, or solution architecture (MSP experience preferred).
* Deep understanding of:  + CCTV & AI Analytics (Brief Cam, Avigilon, Milestone)  + ULC Fire Monitoring & LTE failover systems  + Managed Wi-Fi (Unifi, Cisco Meraki, Ruckus)  + MSP/IT stack (Active Directory, RMM tools, cloud security)
* Strong documentation skills — diagrams, SOWs, and pricing validations.
* Confident communicator — able to present to both executives and technicians.
* Familiarity with
** Connect Wise Manage**,
** HaloPSA**, or similar PSA/CRM tools.
* Certifications like CompTIA Network+, Security+, or manufacturer-specific (Ubiquiti, Cisco, Axis) are an asset.
** You Are a Great Fit If You:
*** Enjoy problem-solving and seeing technology come to life from concept to installation.
* Love making complex systems simple and clear for clients.
* Value accuracy, transparency, and partnership over speed or shortcuts.
* Thrive in a fast-paced environment where no two…