Intermediate Implementation Specialist

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For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company—a place for big ideas, new challenges, groundbreaking innovation, and genuine impact. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. We recruit from different backgrounds and foster a work environment that encourages collaboration and learning, completely free of barriers.

As an Implementation Specialist joining our growing team, you bring a hybrid skill‑set: technical savvy and strong communication (written and verbal), underpinned with solid business and commercial acumen. You’ll work on SaaS/cloud‑based implementations, juggling multiple customers at one time, leading their technical and/or business stakeholders through the setup and onboarding of Global Relay’s Compliance product suite.

Excelling in this role means delivering a seamless implementation experience, navigating technical issues as they arise, and providing excellent customer service every step of the way. You’ll find yourself in a supportive environment that encourages growth and continual learning, both personally and professionally.

• Implementing and onboarding global customers onto Global Relay’s product suite, navigating technical challenges and being the ‘face’ of Global Relay
• Maintaining a high standard of communication and customer service throughout the entire onboarding process
• Strong personal organization and management; juggling priorities, meeting deadlines, and setting expectations, both externally and internally
• Working effectively as a key member of a wider team during customer onboarding with a shared goal of success; collaboration with other teams and specialisms is key to your success
• Actively contributing to the Implementation team’s knowledge base and learning
• Working with Sales team as, and when, required to assist with pre‑sales, POCs (Proof Of Concepts) as well as providing any other technical expertise required
• Submitting and maintaining ownership of issues to our internal support, Dev Ops, and Product teams to resolve technical issues encountered during Implementation that require further investigation/analysis

• 1 to 3 years of experience in SaaS “hands‑on” implementation, configuration and setup or equivalent is required
• Goal‑oriented self‑starter who can work independently as well as excel in a team environment with minimal supervision
• General understanding of domains, networking principles, message flow, and email protocols is required
• Excellent interpersonal and communication skills with top‑drawer telephone and email etiquette
• Ability to work on several projects concurrently, with good quality results and high attention to detail
• Strong analytical and problem‑solving skills
• Exposure to various hosted and cloud‑based email providers (i.e. Microsoft 365 & Hosted Exchange, G Suite amongst others) particularly around journaling is a strong asset
• Knowledge and familiarity with Active Directory, LDAP, SAML/SSO is also a nice to have
• Experience with Salesforce CRM and Confluence is desirable

Compensation: Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. The range reflects the expected annual base salary, which is one element of our comprehensive total rewards package. For Vancouver‑based employees we provide a subsidized meal program.
British Columbia - Base salary range: $60,000 CAD – $70,000 CAD

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the…