ServiceNow Solution Architect

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging.

As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about driving high value solutions to your clients and want to lead a team in a company that believes in Integrity, Competence, Value and Fun
?

We are looking for an energetic and motivated Service Now Solutions Architect for our Toronto branch located in any of the following cities, including Vancouver, Calgary, Edmonton, or Toronto
. In this role you will utilize strong business and technical consulting skills to develop solutions that solve business challenges while creating desired outcomes! You will not only play an integral role to deliver cutting edge solutions but also work with Account Managers to support projects and optimize sales opportunities in key accounts.

• Work with clients to develop proposal for Service Now services provided by Long View
• Develop work breakdown structure ("WBS") artifacts to support proposals to estimate cost and delivery
• Gather client Service Now requirements to develop proposals and solutions
• Lead activities surrounding the Service Now Partner portal for programs Long View is enrolled in
• Work with the Long View branch Architects and Account Managers to engage with clients to support their Service Now needs
• Attend weekly practice alignment sessions with practice leadership team members
• Act as an escalation point for in-flight projects to address any scope, budget, schedule, and other general project related estimates provided during presales
• Act as an escalation point for in-flight projects to assist with the creation of new Project Change Requests ("PCRs")
• Maintain Service Now sales and pre‑sales certifications in alignment with Service Now partner program requirements
• Work with Long View Partner Services to monitor, manage, and respond to Service Now partner requirements
• Provide guidance to the Long View consulting community on Service Now best practices and news
• Act as the go‑to resources for any client Request for Proposal ("RFP") or Request for Information ("RFI") request where Service Now expertise is required
• Create presentation materials and marking artifacts on Long View’s Service Now offerings and solutions

• 8+ experience in a sales or a client‑facing role
• 8+ years experience working with Service Now in a sales or client‑facing role
• Active and current Service Now sales and presales certifications
• 2+ Service Now technical certifications
• Experience working in a managed services provider environment – multi‑tenancy and/or shared services model
• Proven experience of successfully selling Service Now solutions to small, mid, corporate, and enterprise market
• Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral, with technical and non‑technical staff, all levels of management
• Self‑motivated, decisive, with the ability to adapt to change and competing demands
• Excellent communication (written, verbal, and presentation), and interpersonal skills
• Strong analytical, mediation, and problem resolution skills

• Certified System Administrator Certification (CSA)
• ITSM Certified Implementation Specialist (CIS‑ITSM)
• Certified Master Architect (CMA) or Certified Technical Architect (CTA)

• Great people and culture
• Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work – Be part of exciting projects while accessing all the latest technologies
• Flexible environment – A…