Technical Integration Specialist

Base pay range

CA $61,500.00/yr - CA $77,000.00/yr

Procurify is an AI‑enhanced procurement and AP automation platform for the mid‑market. We make it easy for organizations to take control of spend and save money. We are seeking a pragmatic and customer‑obsessed Technical Success Engineer to join our team.

In this role you will act as a critical bridge between our Engineering organization, Go‑To‑Market teams, and external vendors. Your focus will be on the successful deployment and maintenance of punchout integrations that power our purchasing flows. You will triage incoming requests, manage direct communication with vendors, and remove technical hurdles to help customers purchase through their preferred suppliers.

Success requires a collaborative mindset, strong relationships across business functions, and an entrepreneurial approach. You will question the status quo, advocate for customer outcomes, and contribute to our larger strategic goals.

• Supplier Integration & Punchout Management
  • Own the Punchout Lifecycle: serve as the primary technical point of contact for implementing punchouts, coordinate directly with external vendors to obtain credentials, configure integration settings, and validate connectivity.
  • Test & Implement: rigorously test connections to ensure data integrity and a seamless user experience before releasing integrations. Add and configure punchouts directly within the product.
  • External Stakeholder Management: communicate with non‑technical and technical representatives to resolve credentialing or configuration blockers.
• Internal Collaboration & Support
  • Triage & Prioritize: receive and triage integration requests from Customer Success and Sales. Assess technical requirements and prioritize work based on business impact and customer urgency.
  • Technical Troubleshooting: operate as a Tier‑2 technical resource to diagnose and resolve complex configuration issues related to punchout workflows.
  • Engineering Partnership: collaborate with the broader Engineering team to resolve issues or suggest architectural improvements for the punchout framework.
• Tooling & Automation
  • Python Development: utilize Python to implement and test cXML punchouts configurations in the product.
  • Documentation: create and maintain comprehensive technical documentation for punchout workflows and vendor‑specific configurations to enable accurate knowledge transfer.

Punchout time‑to‑value, Ticket resolution time (MTTR).

• 2+ years of experience in technical support, implementation engineering, or a similar customer‑facing technical role within SaaS.
• Python proficiency: experience reading, debugging, and working within established codebases.
• Exceptional written and verbal communication skills. Comfortable leading conversations with external vendors and internal stakeholders.
• Technical knowledge: understanding of web technologies and API concepts (REST, HTTP protocols). Familiarity with data formats such as cXML or JSON is highly valued.
• Strong analytical and problem‑solving skills with the ability to work autonomously.
• Empathetic & accountable: act with compassion, communicate effectively, and believe that team success is personal success.
• Maintains a professional and current Linked In profile; update upon joining Procurify.

We’re a remote‑first company dedicated to modernizing business spend. We empower every team member to apply their best thinking, push boundaries thoughtfully, and drive high performance together.

• Flexible working: remote‑first with flexible hours. Work anywhere from within Canada.
• Responsible time off: trust your team to rest and recharge while staying accountable.
• Extended health benefits: competitive health, vision, and dental package along with an Employee Assistance Program (EAP) and a health and wellness spending account.
• Community initiatives: join regular community days, donate to our Donate Your Day program, and get involved with lunch and learns.
• Stock options: everyone has a chance to own a part of Procurify with our competitive stock program.
• DEI initiatives: regular diversity, equity, and inclusion round tables with guest speakers and topic discussions.

Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression. If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway.

CA $61,500.00 – CA $77,000.00 per year (base salary; excludes bonus, commission, benefits or equity).