Business Process Consultant, SmartRecruiters Solution

Business Process Consultant, Smart Recruiters Solution

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Qualified candidates can live anywhere in North America

As a Smart Recruiters Business Process Senior Consultant, you will serve as a trusted advisor to enterprise customers, guiding them through the design, delivery, and adoption of Smart Recruiters solutions. You will partner with customer executives to translate business strategy into scalable talent acquisition processes that drive measurable outcomes.

This role is ideal for a senior consultant who thrives at the intersection of business transformation, technology enablement, and client leadership. You will lead complex engagements, influence executive stakeholders, mentor delivery teams, and help shape the future of Smart Recruiters’ consulting and services offerings. The role champions innovation, continuous improvement, and the adoption of best practices across the Smart Recruiters ecosystem.

• Act as a strategic advisor to customers, aligning their talent acquisition vision with Smart Recruiters's solutions and best practices.
• Lead end-to-end Smart Recruiters implementations, from discovery and design through deployment and adoption.
• Design and optimize industry-specific business processes, driving innovation and measurable business impact.
• Translate business requirements into solution architectures, including integrations and enterprise IT alignment.
• Champion transformation initiatives and provide thought leadership on modern recruiting, digital adoption, and the Intelligent Enterprise.

• Oversee complex client engagements, managing scope, risks, timelines, and dependencies.
• Ensure high-quality, on-time delivery through strong governance, communication, and stakeholder alignment.
• Serve as engagement lead, project lead, or sub-project lead as needed, guiding cross-functional delivery teams.

• Validate customer success criteria and align adoption strategies to business outcomes.
• Analyze usage data, KPIs, and insights to drive optimization, adoption, and long-term value realization.
• Partner with Customer Success teams to develop account strategies that support renewals and long-term retention.
• Advocate for customers internally, collaborating with Product, Engineering, and Support to remove adoption barriers.

• Support pre-sales efforts, including solution reviews, feasibility assessments, and executive workshops.
• Present insights and recommendations to senior customer stakeholders, influencing strategic decisions.
• Provide expert guidance on career sites, employer branding, web design, and user experience best practices.
• Mentor and coach partner consultants and internal teams to ensure consistency, quality, and best-practice delivery.
• Design and facilitate customer workshops, training sessions, and adoption events.
• Contribute to the evolution of Smart Recruiters’ services portfolio by creating reusable frameworks, templates, and methodologies.

• Experience:5+ years delivering or leading Smart Recruiters implementations or comparable enterprise SaaS solutions in a client‑facing consulting role.
• Consulting & Project Leadership:Proven ability to lead complex engagements; project management certifications (PMI, Six Sigma, or similar) are a plus.
• Business Process Expertise:Strong background in business process design, transformation, and IT architecture (Signavio experience preferred).
• Technical Fluency:Ability to quickly understand technical concepts and apply them in enterprise environments.
• Change & Transformation:Solid experience in change management, transformation programs, or strategy consulting.
• Clie…