Tier 1 – Help Desk Technician

Daxtech IT Solutions is a people-centric IT firm in beautiful Victoria, BC. We are a vibrant community of professionals with ample growth opportunities. We actively seek to create an energizing workplace that brings out the best in all of us.

We’re looking for an incredible IT superhero/tech wizard to join our team. You’re a great candidate if you like a challenge and enjoy working with customers. You value doing what you say and take pride in your work. You’re a roll‑up‑your‑sleeves type of person and have a positive can‑do attitude. You are not afraid of hard work and like to have fun.

You’re also an attentive team player looking to grow in a team. At Daxtech you’ll have a belong to a small team of close‑knit geeks who will celebrate you for your uniqueness and be offered opportunities to grow your career in a professional, fun, and rewarding environment. If this sounds like you, Daxtech may be a great fit!

• Work on and resolve Helpdesk tickets
• Create and triage tickets for clients
• Provide clear communication to clients both verbally and written
• Provide the Client with on‑site troubleshooting, maintenance, installation & removal of equipment
• Recognize and escalate more difficult or urgent issues
• Create/Update documentation of procedures, run books and network configurations
• Managing and recording all work through our Ticketing System
• Identify, Communicate and Mitigate potential risks

• Competitive pay
• Full Benefits (Medical, Dental, and Vision)
• Minimum 3 weeks/year paid vacation, after first year
• Communications allowance and vehicle allowance
• Education reimbursement
• Company events & social hours
• Free on‑site parking

• Strong understanding of hardware, software and networking systems
• Microsoft, CompTIA or other industry certifications an asset
• Active Directory and Microsoft 365 user management
• Microsoft 365 (Exchange, One Drive, SharePoint, InTune)
• Understanding of network fundamentals (TCP/IP, Routing, VLAN, DHCP, DNS, etc.) including network troubleshooting for connectivity issues using tools such as PING, NSLOOKUP and NETSTAT

• Post‑Secondary education with a minimum of 1 year related experience
• CLASS 5 driver’s license and vehicle for daily use
• Criminal Record Check
• Reside in Victoria or Vancouver BC a onsite work is required
• Occasional off‑hours and on‑call work to meet IT system demands
• Experience with ticketing systems, Hyper‑V, Azure, and VoIP considered an asset