Director, Digital Servicing
Job in
Vancouver, BC, Canada
Listing for:
Vancity
Full Time
position
Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, IT Consultant, Cybersecurity
Salary/Wage Range or Industry Benchmark: 148000 - 182800 CAD Yearly
CAD
148000.00
182800.00
YEAR
Job Description & How to Apply Below
A typical day would involve:
1. Platform Development and Deployment:
Lead the stand-up and deployment of a digital banking platform from concept through to production.Oversee the architecture, design, and implementation of the platform, ensuring it meets high standards of reliability, security, and user experience.Collaborate with cross-functional teams to ensure seamless integration with existing systems and processes.2. Vendor and Partner Management:
Manage a complex network of vendors and service providers, ensuring that all partnerships contribute to the successful delivery and operation of the digital platform.Negotiate contracts, define service level agreements (SLAs), and maintain strong relationships with all external partners.Monitor vendor performance and delivery ensuring compliance with Vancity's standards and policies.3. Team Leadership and Development:
Build and lead a high-performing team of engineers, developers, and support staff dedicated to the digital banking platformFoster a culture of innovation, collaboration, and continuous improvement within the teamProvide mentorship, training, and career development opportunities to team members4. Production Support:
Establish and oversee production support processes for the digital platform, ensuring maximum uptime and rapid resolution of issuesImplement monitoring and incident management tools to proactively identify and address potential problemsCoordinate with internal and external stakeholders to ensure effective communication and resolution of support issuesBuild and maintain strong partnerships with business leaders across Vancity to ensure alignment of the digital banking platform with organizational goals and member needsAct as a liaison between technical teams and business units, facilitating clear communication and mutual understandingCollaborate with business leaders to identify opportunities for innovation and improvement within the digital banking spaceYou’ll Thrive Here If You Are:
Bachelor's and/or Master's degree in Computer Science, Information Technology, or a related field.Minimum of 10 years of experience in digital banking, with a focus on platform development and deployment.Proven experience managing complex vendor relationships and contracts.Strong technical background with a deep understanding of digital banking technologies, cybersecurity, and system integration.Demonstrated ability to lead and build high-performing teams in a dynamic, fast-paced environment.Experience working in Agile environments, with a solid understanding of Agile principles and practices.You’ll Thrive Here If You Are:
A strategic thinker with strong problem-solving skills and a results-oriented mindset.A strong communicator, with the ability to work effectively with stakeholders at all levels.We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
What You’ll Earn:
This role offers a salary range of $148,000 to $182,800 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.
Why You’ll Love Working Here:
A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:
Living Wage Employer
:
We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.Customizable Benefits
:
Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.Generous Vacation
:
New employees start with 3-4 weeks of vacation per year, with additional days earned over time.Extra Stat Holidays
:
In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.Immediate Health Coverage
:
Health and dental…
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