About us
Mark Anthony Group is an entrepreneurial drinks company, built from the ground up by thinking differently, innovating and doing the unexpected. Our company is rooted in family values, a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers' lives. Founded in 1972, we’ve grown organically from a one-person import wine business into an international drinks company.
Our hallmarks include a portfolio of iconic beverage brands—
White Claw® Hard Seltzer, Mike’s Hard Lemonade,
and
Olé Cocktail Co. alongside a collection of luxury wineries in the Okanagan Valley, notably Mission Hill Family Estate, Cedar Creek Estate Winery, Martin’s Lane Winery, and Check Mate Artisanal Winery.
At Mark Anthony Brands we hire passionate people because nothing great is done without passion. We trust those closest to the work to do what’s right, to act like an owner. We are growing a lasting legacy, where people come first.
What You'll Do:
As our new System Administrator, Service Management Office (SMO), you will play a critical role in the day-to-day operational support, stability, and governance of the Service Now platform. This role sits within Information Technology and serves as the technical backbone of the SMO delivery model, transitioning platform ownership from external vendors to internal capability. You will ensure platform health, security, and compliance while enabling scalable enhancements and continuous improvement across the enterprise Service Now environment.
Additional key responsibilities include
:
Administer and maintain the Service Now platform, ensuring overall platform health, performance, availability, and upgrade readiness.
Manage user accounts, access controls, roles, ACLs (Access Control Lists), and data security in line with governance standards.
Own patching cycles, platform upgrades, and environment configuration across development, test, and production instances.
Implement and govern configuration changes, ensuring adherence to change management, CAB (Change Advisory Board), and documentation standards.
Maintain and enforce platform standards, including scripting, form design, workflows, and business rules.
Support the SMO sustainment backlog, resolving incidents and fulfilling administration requests, including foundational data changes and minor enhancements.
Participate in design reviews and architecture discussions to ensure alignment with platform governance and long-term scalability.
Monitor and continuously improve platform reliability and sustainment processes, reducing incidents and improving delivery timelines.
What You'll Bring:
3+ years of hands-on experience administering Service Now in an enterprise environment.
Strong working knowledge of ITSM (IT Service Management), ITIL frameworks, and CMDB (Configuration Management Database) structures.
Proficiency with Service Now platform components, including Flow Designer, Studio, Update Sets, ACLs, and scripting.
Demonstrated ability to perform root-cause analysis and resolve complex platform and configuration issues.
Strong documentation, communication, and stakeholder collaboration skills in a fast-paced environment.
Service Now System Administrator Certification strongly preferred; ITIL Foundation certification an advantage.
Who you are
Why Join Us?
Mark Anthony is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our…
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