Director Consulting Services - Delivery

Position Description

At CGI, we are a company of owners committed to delivering transformative services and innovative solutions that drive meaningful outcomes for our clients. Our culture is built on ownership, collaboration, respect, and belonging, where every professional is encouraged to grow, excel, and make an impact.

We are seeking an experienced and passionate Director of Consulting Services (DCS) focused on delivery excellence and building high‑performing teams. In this role, you will lead end‑to‑end delivery across a portfolio of consulting engagements, ensure client satisfaction, and foster a culture of continuous improvement and professional growth. You will partner with clients and internal stakeholders to drive strategic outcomes, optimize operations, and strengthen our delivery capability.

• Own service delivery and client success, ensuring engagements are delivered on time, within scope, and with measurable business outcomes that exceed client expectations.
• Build, mentor, and lead high‑performing consulting and delivery teams, fostering professional development, collaboration, and a culture of accountability.
• Oversee resource planning, workload balancing, and capability development to ensure flexible, scalable delivery capacity.
• Drive operational excellence, including delivery methodologies, quality assurance, risk management, and continuous improvement practices.
• Act as a trusted advisor to clients, understanding their needs, anticipating challenges, and guiding them toward successful outcomes.
• Collaborate with internal stakeholders such as Delivery, Solutions, and Account Leadership to ensure seamless transitions from sales to delivery and ongoing operational success.
• Contribute to business and practice strategy by identifying trends, recommending improvements, and championing delivery innovation.
• Maintain visibility into delivery performance and profitability, adjusting forecasts and actions to optimize engagements.

• 10+ years of consulting delivery leadership experience, with progressive leadership responsibility in managing teams and complex engagements.
• Demonstrated success in leading delivery teams to achieve operational and strategic outcomes, including client satisfaction metrics, quality goals, and performance KPIs.
• Strong experience with resource planning, delivery governance, and performance management in a professional services or consulting environment.
• Excellent people leadership skills, including coaching, mentoring, and developing talent across multiple disciplines and levels.
• Proven ability to drive operational improvements, implement best practices, and streamline delivery processes.
• Exceptional communication and stakeholder management skills, including the ability to influence at senior levels.
• Bachelor's degree in Business, Technology, Engineering, or related field; advanced degree is a strong asset.

• Experience with delivery frameworks and methodologies (Agile, waterfall, hybrid) and tools that support quality, predictability, and efficiency.
• Background in industry‑specific consulting or technology domains relevant to the practice area.
• Experience working with global or distributed delivery teams.
• Track record of contributing to organizational strategy and practice development.

• Bachelor's degree in Business, Computer Science, Engineering, or a related field.
• Advanced degree (MBA, Master’s) or professional certifications (PMP, ITIL, Agile/Scrum) are highly valued.

• Owner from day one, benefiting from collective success.
• Access to career development programs, mentorship, and learning opportunities.
• Opportunity to work alongside inspired, respectful, and diverse professionals on high‑impact client engagements.
• Competitive compensation, comprehensive benefits, and work‑life support.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes various factors including but not limited to skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,000–210,000.