Technical Account Manager - English

Technical Account Manager - English (CAN)

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, we’re redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next‑gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape.

Headquartered in Copenhagen and supported by 350+ of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we’re just getting started. Whether you’re passionate about media technology, data engineering, or customer success, Simply.

TV is the place to shape the future of TV — and have fun doing it.

Join us, and let’s make content discovery simple, powerful, and inspiring!

As a Technical Account Manager (TAM) , you’ll act as a trusted advisor and strategic partner for key clients, with a strong emphasis on sales acumen to drive customer success and revenue growth. While technical expertise can be developed through product training, this role demands proven sales skills, a customer‑centric mindset, and exceptional communication to help clients integrate, optimize, and scale with our data solutions.

You’ll collaborate with Product, Engineering, and Sales teams on client onboarding, proactive support, and long‑term relationship management to maximize value and retention.

• Build and maintain strong, long‑term relationships with key clients, deeply understanding their technical environment and business goals.
• Provide proactive guidance, roadmaps, and best practices to help customers optimize their use of Simply.
  
  TV’s metadata solutions.
• Collaborate cross‑functionally with Product, Engineering, and Sales to resolve complex technical issues and deliver impactful solutions.
• Monitor account health, identify potential risks, and act as the customer advocate during escalations.
• Lead technical reviews, onboard new customers, and identify upsell or cross‑sell opportunities to drive mutual growth.
• Document technical activities, track open items, and maintain clear and actionable account plans.
• Stay current on product updates, new features, and industry trends to anticipate and address client needs.

• University degree in a relevant area, e.g. Business or Data.
• 0‑3 years experience as a Technical Account Manager in B2B tech or metadata.
• Exceptional written & spoken English skills (French language skills a plus).
• Passion for technology, innovation, and customer success.
• Strong analytical and problem‑solving skills with a proactive, hands‑on mindset.
• Excellent communication skills, able to translate complex technical concepts into clear and simple language.
• Enjoy working collaboratively across technical and commercial teams.
• Comfortable learning in a fast‑paced, dynamic environment where adaptability is key.
• Full‑time availability and eagerness to build lasting client relationships.
• Want to grow a career in Simply.
  
  TV.

• 🚀 Work at the forefront of media tech – Help shape how millions discover TV & streaming content.
• 🤝 Be a trusted counterpart – Work directly with key clients to drive their technical success and satisfaction.
• 🌍 Collaborate globally – Join a strong team across continents that thrives on innovation and teamwork.
• 🎯 Make real impact – Your contribution ensures Simply.
  
  TV’s data and solutions empower millions of end users daily.
• 📈 Grow and learn continuously – Gain exposure to advanced technologies, media systems, and client infrastructures.

• Reports to:
  
  Head of Technical Account Management.
• Location:
  
  USA/CAN with occasional commute to our offices (Dallas, TX).
• Type of
  
  Collaboration:
  
  freelancer setup (full‑time - 40hrs/week).

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