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Strategic Customer Success Manager, SaaS & AI

Job in Vancouver, BC, Canada
Listing for: Queer Tech
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    CRM System
  • Customer Service/HelpDesk
    CRM System
Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly CAD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading legal technology firm is seeking a Customer Account Manager to join their Customer Success team. This role involves directly impacting customer retention and product adoption through proactive engagement and support. Candidates should have a strong background in account management, experience in driving metrics-based outcomes, and preferably some knowledge of Salesforce and generative AI tools. Competitive salary and benefits include hybrid work with flexible time off.
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