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IT Support Technical Support

Senior Escalations Engineer — Product Liaison & Coaching

Job in Vancouver, BC, Canada
Listing for: Queer Tech
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly CAD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading legal technology firm is seeking a Senior Technical Escalations Agent to join their Customer Support team in Vancouver. The ideal candidate will have strong skills in backend monitoring, API troubleshooting, and coding in Python or Ruby. Responsibilities include managing escalated customer issues, supporting team training, and collaborating across departments to enhance communication and service delivery.

This role offers a hybrid work environment and a competitive salary with excellent benefits. Diverse candidates are encouraged to apply.
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Position Requirements
10+ Years work experience
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