Ecommerce Operations Manager

This job is with lululemon, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description & Requirements                                                                                                       who we are     lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
The NA Ecommerce Operations team leads the execution and evolution of eCommerce experiences across North America's digital ecosystem, including    and the mobile app. As operational owners of the digital business, we enable guest programs, offers, content, and product merchandising to support a seamless, guest first journey.

core responsibilities
This role brings specialized depth and breadth in eCommerce operations, offer logic, and digital systems. It is accountable for leading accurate and scalable offer execution, designing efficient workflows, and interpreting business needs to recommend best practices. The role operates independently except in the most complex situations, applying strategic judgment and strong personal responsibility.

Manage, Configure, and Validate Offers
Lead end to end setup of complex offer logic, configuring discount rules based on product, order, and guest level criteria.
Conduct thorough offer testing to ensure accuracy, compliance, and right the first time execution.
Troubleshoot and resolve offer logic, calculation, and eligibility issues across systems.

Elevate the Guest Journey & Drive Cross Functional Alignment
Continuously improve the end to end guest journey for offers by identifying experience gaps, validating enhancements, and advocating for clarity and accuracy across touchpoints.
Partner closely with Guest Programs to establish priorities, understand journey impacts, and shape offer strategy.
Collaborate with Product Management to influence roadmap opportunities and guide system enhancements that elevate the guest experience.
Work with marketing, merchandising, analytics, product, and technical partners to ensure aligned, scalable execution.

Document, Optimize, and Maintain Operational Excellence
Maintain clear, audit ready documentation for offer setup processes, logic structures, and exceptions.
Monitor offer performance and identify opportunities to refine logic, strengthen results, or improve tools and workflows.
Ensure data and system accuracy across product, pricing, and guest inputs that inform offer eligibility.

qualifications
Bachelor's degree or equivalent experience.
5+ years in eCommerce operations, digital merchandising, or related fields.
Proficiency with eCommerce platforms (e.g., Commerce Tools, SFCC, Shopify, Magento) and rule based offer configuration.
Strong analytical skills and experience diagnosing offer logic and eligibility issues.
Clear, influential communicator; strong collaborator across business and technical teams.
Excellent time management and ability to lead multiple offers in a fast paced environment.

must haves      Acknowledge the presence of choice in every moment and take personal responsibility for your life.
Possess an entrepreneurial spirit and continuously innovate to achieve great results.
Communicate with honesty and kindness and create the space for others to do the same.
Lead with courage, knowing the possibility of greatness is bigger than  the fear of failure.
Foster connection by putting people first and building trusting relationships.
Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

Additional Notes
Authorizati…