Management Information System; MIS Manager

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring culture, and fantastic benefits like:

Hyatt Regency Vancouver is looking for a dynamic and forward-thinking IT leader who thrives in a fast-paced hospitality environment and is passionate about leveraging technology to elevate guest experiences and streamline hotel operations.

WHAT IS EXPECTED OF ME IN THIS ROLE

The MIS Manager is a key operational leader responsible for overseeing all hotel technology systems and infrastructure. This includes IT strategy, network security, hardware/software support, and the maintenance of hotel-specific systems such as the PMS, reservations, and telecommunications platforms. This position reports to the Area Director of Finance and works closely with department heads and corporate IT.

Salary range: 85,000 - 95,000

Duties & Responsibilities

Operations & Support

· Lead day‑to‑day IT operations for the hotel; manage the helpdesk queue and ensure timely resolution of incidents and service requests with clear SLAs.

· Maintain uptime and performance for guest Wi‑Fi and colleague networks; proactively monitor, troubleshoot, and optimize.

· Administer user lifecycle (onboarding/offboarding), access controls, and hardware/software deployment for all departments.

Systems & Infrastructure

· Oversee on‑prem and cloud infrastructure (servers, storage, M365/Azure/Google Workspace, print services, backups, patching).

· Ensure the reliability of Hyatt‑approved applications (e.g., PMS, POS, door lock, IPTV, VoIP/PBX, CCTV, payment terminals), coordinating with corporate IT and vendors for updates and releases.

· Maintain accurate documentation: network diagrams, asset inventory, runbooks, and change records (ITIL practices).

Security & Compliance

· Own property‑level cybersecurity: endpoint protection, email security, MFA, vulnerability remediation, and incident response.

· Maintain compliance with PCI DSS and Canadian privacy requirements (PIPEDA and applicable BC PIPA obligations); support audits and remediation.

· Conduct security awareness for colleagues (phishing simulations, best‑practice training).

Projects & Vendor Management

· Plan and deliver property technology projects: network refreshes, system upgrades, integrations, and lifecycle replacements.

· Partner with engineering, finance, rooms, F&B, events, and sales to deliver technology that supports service and revenue goals.

Leadership & Culture

· Coach and develop an IT coordinator/analyst (if applicable) and lead cross‑functional problem solving.

· Champion a guest‑centric, data‑secure, “always‑on” service culture aligned with Hyatt standards.

· Minimum 5+ years of progressive IT experience, including 2+ years supporting multi‑system, guest‑facing or hospitality/retail environments.

· Strong networking fundamentals (switching, VLANs, Wi‑Fi, firewalls, VPN), Windows administration, and modern endpoint management (Intune/Autopilot or similar).

· Demonstrated support of business‑critical applications and integrations; comfort working with vendors and corporate teams.

· Proven track record with backups, patching, monitoring, and incident/change/problem management (ITIL concepts).

· Working knowledge of cybersecurity controls, PCI DSS, and Canadian privacy expectations (PIPEDA/BC PIPA).

· Excellent stakeholder communication; calm under pressure; hands‑on, service‑oriented mindset.

ABOUT HYATT REGENCY

Being part of our Hyatt Regency Vancouver family means always having space to be you. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you.

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