IT Analyst

Ready to make a real impact on global health and wellness care? Practice Better is an all‑in‑one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. Founded by practitioners in 2016, we’re now the leading EHR and practice‑management platform in the wellness industry, trusted by tens of thousands of practitioners across 70+ countries.

In 2023, we expanded our whole‑practice care offering through the acquisition of That Clean Life, bringing nutrition planning into our platform. We’re a remote‑first team headquartered in Toronto, made up of curious, driven, and empathetic people building tools that help practitioners create sustainable, independent practices; and do the most meaningful work of their careers. While most of our work happens remotely, we come together regularly for off‑sites and team events to stay connected and build together.

We are looking for an IT Analyst to join our growing team. In this role, you will provide technical support and system administration across our core technology stack, ensuring team members have secure, reliable access to the tools they need to serve practitioners worldwide. You'll be a key partner in maintaining our identity and access management systems, troubleshooting technical issues, and contributing to projects that strengthen our IT infrastructure.

Note:

This role will be ideal for a candidate who is already located in the Pacific time zone as the regular hours would be 9 am to 5 pm (Pacific time).

Note:

Practice Better is a remote‑first company with team members across North America. However, this particular role is currently open to Canadian‑based candidates only, and preference will be given to applicants legally authorized to work in Canada.

• Remote Technical Support
  :
  Provide responsive, empathetic help desk support to team members across North America; diagnose and resolve hardware, software, and connectivity issues via Slack, Zoom, and ticketing systems
• Google Workspace Administration
  :
  Manage user accounts, groups, organizational units, and Google Workspace integrations; optimize collaboration tools and resolve access issues
• Identity & Access Management
  :
  Administer Okta for user provisioning, deprovisioning, MFA policies, and SSO integrations; manage role‑based access controls and ensure compliance with security policies
• Endpoint Management
  :
  Deploy, configure, and support Windows and macOS devices using Microsoft Intune and Kandji/Iru; troubleshoot OS‑level issues and maintain device compliance standards
• Collaboration Tools
  :
  Administer Slack work spaces including user management, channel governance, app integrations, and workflow automation; support team productivity through effective tool configuration
• Project Contribution
  :
  Collaborate on IT initiatives such as system integrations, automation improvements, software evaluations, and vendor management

• 2+ years of relevant experience in IT support or systems administration, preferably in a SaaS or healthcare technology environment
• Proven ability to administer Google Workspace at scale, including user management, security settings, and third‑party integrations
• Strong experience supporting both Windows and macOS environments, including troubleshooting, software deployment, and device management (Intune & Kandji experience preferred but not required)
• Excellent communication and documentation skills with ability to translate technical concepts for non‑technical audiences and create knowledge bases, SOPs, and troubleshooting guides that enable self‑service and support distributed teams
• Comfortable working independently in a remote environment while maintaining strong collaboration with distributed teams
• Analytical, curious, and adaptable – you seek solutions, not perfection

• Hands‑on experience with Okta (or similar IAM platforms) including user lifecycle management, SSO configuration, and MFA policies
• Experience with any of the following device management platforms:
  Microsoft Intune and Autopilot, Kandji/Iru, Jamf, Ninja One RMM
• Familiarity with Slack administration, workflows, and…