People & Culture Business Partner

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich.

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At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

Are you an experienced People & Culture Business Partner who thrives during periods of organizational and service transformation? Do you bring the confidence, credibility, and judgment needed to partner with leaders in a complex, unionized public-sector environment? If so, we want to hear from you.

Due to an internal promotion, we are looking for our next People & Culture Business Partner (PCBP). Reporting to the Director, People & Culture, the People & Culture Business Partner (PCBP) provides strategic and hands-on human resources leadership to E-Comm’s Technology and Corporate Services portfolios. This role partners closely with mid-level and senior leaders to support workforce planning, organizational change, and the effective delivery of people strategies aligned with corporate priorities.

As a trusted advisor, you will support leaders through complexity and change, translating business and operational needs into practical, compliant, and people-centred solutions.

• Develop and maintain a strong understanding of the Technology and Corporate Services portfolios, including business objectives, operational challenges, risks, and People & Culture requirements
• Partner with leaders to support the delivery of strategic people plans aligned with departmental and corporate priorities
• Lead or contribute to the development, implementation, and evaluation of People & Culture strategies, programs, and initiatives
• Provide expert advice and guidance to mid-level and senior leaders on workforce planning, organizational design, performance management, employee relations, career development, and compensation
• Support leaders through organizational change, including organizational design, evolving service delivery models, and system or process changes, ensuring consistency in approach and messaging
• Translate business requirements into effective People & Culture practices that support engagement, capability, and retention
• Provide ongoing coaching and guidance to people leaders, supporting leadership effectiveness and team development
• Partner with People & Culture Centres of Excellence and the Data & Analytics team to leverage insights and data in support of short- and long-term people strategies
• Build and maintain effective working relationships with leaders, employees, union representatives, and People & Culture colleagues
• Research, analyze, and prepare reports, recommendations, draft policies, and other materials related to People & Culture programs, practices, and initiatives
• Maintain current knowledge of legislation, best practices, and emerging issues relevant to Technology and Corporate Services work forces

• A diploma or degree in Human Resources, plus a minimum of seven (7) years of progressive and/or senior human resources experience in a unionized environment, or an equivalent combination of education and experience
• CPHR designation or working toward a recognized HR certification (considered an asset)
• Demonstrated experience in a Human Resources Business Partner or senior HR Generalist role supporting complex portfolios
• Experience working in a unionized environment is essential
• Strong knowledge of employment legislation, collective agreements, and HR practices…