Manager, People Operations

At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…

Reporting to the Senior Director, People Operations, Total Rewards & RMO, the Manager, People Operations manages, develops and maintains operational HR policies, processes and programs, and is accountable for People Systems such as Ceridian Dayforce, and the delivery of People-related reporting and insights. They bring their expertise in People Operations to lead, engage and mentor members of the team.

This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.

• Manage a broad portfolio of operational HR pillars at Kabam:
  Manages, develops and maintains operational HR policies, processes and programs as well as People reporting to support People Team and business activities and decision-making.
• Negotiates with providers concerning our existing and future policies, advocating for what’s best for the organization.
• Acts as the primary point person to the parent company in regards to regular People Team reporting.
• Act as Administrator of HRIS system:
  Manages the development and implementation of HRIS add-ons and integrations, including benefits and payroll systems.
• Manages the maintenance of data integrity on Dayforce.
• Develops and implements processes to audit and fix incomplete or inaccurate data on Dayforce.
• Grants and monitors People Team access to employee information.
• Contributes to People Team projects by providing a people systems perspective.
• Administer access and control to the ATS system:
  Manages configuration, and integration of Lever ATS system with other systems.
• Grants and monitors employee, manager, and People Team access to employee information on Lever.
• Ensure Company HR practices meet regulatory requirements:
  Ensures People Team activities, documentation and policies are compliant with K-SOX;
  Primary point of contact for KSOX auditors in People Operations matters; provides oversight for compliance requirements, including operational areas that audit and employment law may impact;
  Ensures the maintenance and currency of HR policies and People Operations procedures.
• Lead People Operations team through different People Team initiatives:
  In collaboration with various teams, supports the performance review, bonus, and compensation change cycles;
  Works with the Total Rewards team to support the Benefits Open Enrollment, Mid-year and Annual Review processes.
• Lead Support for Employee Inquiries:
  Oversees team members on answering tier 1 employee questions on behalf of the People Team;
  When necessary, escalates employee issues to the relevant teams.
• Manage, coach and mentor members of the People Team:
  Manage and coach multiple direct reports on the People Operations team while fostering an engaging and trusting learning environment;
  Providing mentorship, coaching, and guidance to team members and building a learning culture.

• 6+ years of Human Resources (HR) experience, ideally with a strong background in HR operations and systems in a generalist capacity.
• Experience with HR policy governance, plus managing the successful operational delivery of HR processes, systems, and programs.
• Experience with Ceridian Dayforce or similar HRIS system integrations is highly desirable.
• Experience managing benefits plan analysis, and open enrolment are highly desirable.
• Must have strong knowledge of Canadian employment law. Additional exposure to US and/or Quebec HR policies is a bonus.
• Strong problem-solving ability, managing conflict, adhering to tight deadlines, handling ambiguity, and thriving in a dynamic start-up environment.
• Experience managing a team of direct reports.
• Experience overseeing auditing requirements and compliance reporting at a publicly traded organization.
• Familiarity with the video games industry or a passion for gaming.
• Ability to partner with strategic…